Does serendipity matter in knowledge management? Organizational sharing and use of encountered information

IF 1.7 3区管理学 Q2 INFORMATION SCIENCE & LIBRARY SCIENCE

Journal of Documentation Pub Date : 2023-05-02 DOI:10.1108/jd-10-2022-0211

S. Erdelez, Yuan-Ho Huang, N. Agarwal

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引用次数: 0

Abstract

PurposeThis study investigated the moderating effect of organizational knowledge management performance on the sharing and use of information encountered by serendipity within the organization.Design/methodology/approachThe authors surveyed 274 medical librarians from the top 100 medical schools.FindingsIndividual information encountering predicted information encountering at work, which, in turn, predicted organizational sharing of encountered information. When the propensity to encounter information was high, then organizational knowledge management performance moderated the effect between organizational encountering and organizational sharing of information. Encountered information at work was only present when high organizational knowledge management performance was in place.Research limitations/implicationsThis finding helps information behavior researchers discover the transfer of behaviors from everyday life to organizational environments.Practical implicationsIt shows the need for greater support for information encounterers at work and the role of knowledge management, which may enhance their contribution to the organizational objectives.Originality/valueInformation encountering involves finding information by chance. Studies on information encountering have not focused on work settings and if the individual propensity to encounter information translates to organizational settings. Also, the relationship between information encountering and organizational knowledge management has not been studied so far.

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偶然发现在知识管理中重要吗？组织共享和使用遇到的信息

目的研究组织知识管理绩效对组织内部偶然性信息共享和使用的调节作用。设计/方法/方法作者调查了来自前100所医学院的274名医学图书馆员。个人信息的相遇预测了工作中的信息相遇，而工作中的信息相遇反过来又预测了所遇到的信息在组织中的共享。当信息相遇倾向高时，组织知识管理绩效调节了组织相遇与组织信息共享的关系。工作中遇到的信息只有在高组织知识管理绩效到位时才会出现。研究局限/启示这一发现有助于信息行为研究者发现行为从日常生活到组织环境的转移。这表明需要对工作中的信息接触者和知识管理的作用提供更大的支持，这可能会增强他们对组织目标的贡献。独创性/价值信息遭遇包括偶然发现信息。关于信息遭遇的研究没有关注工作环境，以及个人遭遇信息的倾向是否会转化为组织环境。此外，信息遭遇与组织知识管理之间的关系目前尚未得到研究。

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来源期刊

Journal of Documentation INFORMATION SCIENCE & LIBRARY SCIENCE-

CiteScore

4.20

自引率

14.30%

发文量

期刊介绍： The scope of the Journal of Documentation is broadly information sciences, encompassing all of the academic and professional disciplines which deal with recorded information. These include, but are certainly not limited to: ■Information science, librarianship and related disciplines ■Information and knowledge management ■Information and knowledge organisation ■Information seeking and retrieval, and human information behaviour ■Information and digital literacies