Exploring Indicators and Determinants to Evaluate Innovation in Tourism Firms

IF 2 Q2 HOSPITALITY, LEISURE, SPORT & TOURISM
Tourism Pub Date : 2022-12-09 DOI:10.37741/t.70.4.8
Jussara Aires, C. Costa, Filipa Brandão
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引用次数: 0

Abstract

Innovation is consensually recognized as a sine qua non factor for tourism firms' competitiveness. There is, however, less consensus on the way to assess it since its determinants, implicitly present in the concepts of innovation, which are based on typologies, have not yet been clearly defined. This is a central question that few researchers have tried to address. Thus, in this article, a systematic literature review was developed with the objective of presenting the state-of-the-art on the evaluation of firm-level innovation in tourism, highlighting its indicators. From the full analysis of 35 articles, it is noteworthy that the topic was analyzed in European, American, African, Asian, and Oceania contexts. As central elements, human resources management, quality, resources, projects, and knowledge (supported or not by technologies) are fundamental to evaluating innovation (predominantly incremental) in an industry where companies are easily subject to imitation by their competitors. The nature of innovation in its individual, structural, interactive, and/or systemic perspectives has been described based on the apprehension of managers' conceptions and conduct. As a challenge to be overcome by future investigations, the need to establish parameters for the quantification of the various indicators captured and, consequently, classification scales based on scores are pointed out.
探索旅游企业创新评价的指标和决定因素
创新被公认为旅游企业竞争力的必要因素。然而,对评估方式的共识较少,因为其决定因素尚未明确定义,这些决定因素隐含在基于类型学的创新概念中。这是一个很少有研究人员试图解决的核心问题。因此,在本文中,进行了系统的文献综述,目的是介绍旅游业企业级创新评估的最新进展,并重点介绍其指标。从对35篇文章的全面分析来看,值得注意的是,该主题是在欧洲、美洲、非洲、亚洲和大洋洲的背景下分析的。作为核心要素,人力资源管理、质量、资源、项目和知识(是否由技术支持)是评估创新(主要是增量)的基础,在这个行业中,公司很容易受到竞争对手的模仿。基于对管理者概念和行为的理解,从个人、结构、互动和/或系统的角度描述了创新的本质。作为未来调查要克服的一个挑战,有必要为所捕获的各种指标的量化建立参数,从而建立基于分数的分类量表。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
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来源期刊
Tourism
Tourism HOSPITALITY, LEISURE, SPORT & TOURISM-
CiteScore
3.10
自引率
17.60%
发文量
0
审稿时长
24 weeks
期刊介绍: Journal TOURISM is an international academic and professional quarterly which welcomes articles on various aspects of travel and tourism. Th e journal emphasises the broadness and interrelatedness of the tourism sector. Manuscripts submitted to the Journal can be processed quickly if they are prepared according to the following guidelines. Manuscripts will be returned to the author with a set of instructions if they are not submitted according to our style guide. No contribution will be accepted which has been published elsewhere, unless it is specifi cally invited or agreed by the Editor.
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