The Impact of Servant Leadership on Employee Performance Mediated by Employee Loyalty and Employee Satisfaction: A Case Study of PT. Garuda Totalindo Jaya

IF 0.5 Q4 BUSINESS

International Journal of Business Pub Date : 2021-02-16 DOI:10.32924/IJBS.V5I1.112

Willy Wibowo, Risa Bhinekawati

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引用次数: 3

Abstract

ABSTRACT This study aims to investigate the relationships among variables of servant Icadership, employee loyalty, employee satisfaction, and employee performance in the context of a family business in Indonesia. This study applies a quantitative approach with empirical evidence obtained from the entire employees of PT. Garuda Totalindo Jaya, a family-owned supplier of spare parts company as the case study. For the analysis technique, this study uses Partial Lcast Square (PLS) Structural Equation Modeling (SEM) as a program to run the collected data from 71 respondents during the period of July 2019. The findings of the study show that servant leadership has positive impact on employee loyalty and employee satisfaction; employee satisfaction has a positive impact on employee loyalty; and employee loyalty has a positive impact de employee performance. This study expands the knowledge on human resources in the context of family business in Indonesia. It should be beneficial for both the reseller and also the company itself. Moreover, it can give another exposure of the future research to study more variables in leadership theory. Keyword. Employee Loyalty, Employee Satisfaction, Employee Performance, Family Business, Servant Leadership.

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员工忠诚和员工满意度介导的仆人领导对员工绩效的影响——以PT Garuda Totalido Jaya为例

摘要本研究旨在调查印度尼西亚家族企业背景下，员工忠诚度、员工满意度和员工绩效等变量之间的关系。本研究采用定量方法，以家族式备件供应商Garuda Totalido Jaya的全体员工为例进行实证研究。对于分析技术，本研究使用偏最小二乘（PLS）结构方程建模（SEM）作为程序，运行2019年7月期间从71名受访者收集的数据。研究结果表明，仆人式领导对员工忠诚和员工满意度有正向影响；员工满意度对员工忠诚度有正向影响；员工忠诚度对员工绩效有正向影响。本研究扩展了印度尼西亚家族企业背景下的人力资源知识。这应该对经销商和公司本身都有利。此外，研究领导理论中更多的变量也可以为未来的研究提供另一个启示。关键字。员工忠诚度、员工满意度、员工绩效、家族企业、仆人领导力。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

International Journal of Business BUSINESS-

CiteScore

0.70

自引率

0.00%

发文量

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