Government data analytics, innovative, absorptive and citizens-demand sensing capability:A fuzzy set analysis

Q3 Business, Management and Accounting

International Journal of Services Operations and Informatics Pub Date : 2020-11-06 DOI:10.1504/ijsoi.2020.10027172

Yousef Riyad Al Saraireh, M. Akkaya, Arif Sari

引用次数: 1

Abstract

Big data has been widely associated with business enterprises. Recent theoretical and practical evidence denote that the use of Big data by government can boost service quality, accountability and decision-making. This paper draws on knowledge-based theory (KBT) to demonstrate how government data analytics (GDA) practices fosters innovation, absorptive and citizens-demand sensing capability in the public sector. Survey data were obtained randomly from employees working in the Jordanian Interior ministry and a fuzzy sets (fsQCA) technique was used to analyse the data. According to the findings from fsQCA: GDA practices and organisational tenure are the necessary recipes for innovative capability, citizens-demand sensing capability and absorptive capability. However, employees age, income and education were not important recipes. Implications for theory and practices are discussed alongside the limitations and future research direction.

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政府数据分析、创新、吸收和公民需求感知能力：模糊集分析

大数据已经广泛地与商业企业联系在一起。最近的理论和实践证据表明，政府使用大数据可以提高服务质量、问责制和决策。本文利用基于知识的理论（KBT）来展示政府数据分析（GDA）实践如何促进公共部门的创新、吸收和公民需求感知能力。调查数据是从约旦内政部的员工中随机获得的，并使用模糊集（fsQCA）技术对数据进行分析。根据fsQCA的研究结果：GDA实践和组织任期是创新能力的必要配方，公民需要感知能力和吸收能力。然而，员工的年龄、收入和教育程度并不是重要的因素。对理论和实践的启示以及局限性和未来的研究方向进行了讨论。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

International Journal of Services Operations and Informatics Business, Management and Accounting-Management Information Systems

CiteScore

1.60

自引率

0.00%

发文量

期刊介绍： The advances in distributed computing and networks make it possible to link people, heterogeneous service providers and physically isolated services efficiently and cost-effectively. As the economic dynamics and the complexity of service operations continue to increase, it becomes a critical challenge to leverage information technology in achieving world-class quality and productivity in the production and delivery of physical goods and services. The IJSOI, a fully refereed journal, provides the primary forum for both academic and industry researchers and practitioners to propose and foster discussion on state-of-the-art research and development in the areas of service operations and the role of informatics towards improving their efficiency and competitiveness.