Refining Relationship: Milwaukee Public Library and Community Reflection

IF 0.3 4区管理学 Q4 INFORMATION SCIENCE & LIBRARY SCIENCE

Library Trends Pub Date : 2021-07-14 DOI:10.1353/lib.2020.0049

J. Latham, Shengang Wang

{"title":"Refining Relationship: Milwaukee Public Library and Community Reflection","authors":"J. Latham, Shengang Wang","doi":"10.1353/lib.2020.0049","DOIUrl":null,"url":null,"abstract":"Abstract:The goal of the administrative team of the Milwaukee Public Library (MPL) is to create policies that ensure successful use of the library services and collections on an uninterrupted basis by all the members of their community. The team has pursued strategies over a period of years to address potential barriers to use caused specifically by overdue materials and subsequent fines. The latest of these strategies produced a data set, available to MPL through the shared Milwaukee County Federated Library System, that allowed authorized MPL staff, in partnership with the School of Information Studies of the University of Wisconsin–Milwaukee (SOIS), to engage fine-constricted patrons in a review of library policies. Utilizing a telephone survey and focus groups, MPL/SOIS identified a constellation of issues that affect patrons’ use of the library beyond the single question of fines to engage the broader question of the impact of policies. Patrons indicated a desire for more communication strategies initiated by the library and an elimination of the collection agency and the associated fee, as well as a concern about who benefits from the fines that are collected. They also identified an underlying value for the library that supports that use. This dialogue produced a study that extends beyond simply the elimination of “barriers to use” to a more affirmative approach of supporting not just access, but relationship between the library and their patrons.","PeriodicalId":47175,"journal":{"name":"Library Trends","volume":null,"pages":null},"PeriodicalIF":0.3000,"publicationDate":"2021-07-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1353/lib.2020.0049","citationCount":"1","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"Library Trends","FirstCategoryId":"91","ListUrlMain":"https://doi.org/10.1353/lib.2020.0049","RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q4","JCRName":"INFORMATION SCIENCE & LIBRARY SCIENCE","Score":null,"Total":0}

引用次数: 1

Abstract

Abstract:The goal of the administrative team of the Milwaukee Public Library (MPL) is to create policies that ensure successful use of the library services and collections on an uninterrupted basis by all the members of their community. The team has pursued strategies over a period of years to address potential barriers to use caused specifically by overdue materials and subsequent fines. The latest of these strategies produced a data set, available to MPL through the shared Milwaukee County Federated Library System, that allowed authorized MPL staff, in partnership with the School of Information Studies of the University of Wisconsin–Milwaukee (SOIS), to engage fine-constricted patrons in a review of library policies. Utilizing a telephone survey and focus groups, MPL/SOIS identified a constellation of issues that affect patrons’ use of the library beyond the single question of fines to engage the broader question of the impact of policies. Patrons indicated a desire for more communication strategies initiated by the library and an elimination of the collection agency and the associated fee, as well as a concern about who benefits from the fines that are collected. They also identified an underlying value for the library that supports that use. This dialogue produced a study that extends beyond simply the elimination of “barriers to use” to a more affirmative approach of supporting not just access, but relationship between the library and their patrons.

查看原文本刊更多论文

提炼关系：密尔沃基公共图书馆与社区反思

摘要：密尔沃基公共图书馆（MPL）行政团队的目标是制定政策，确保社区所有成员不间断地成功使用图书馆服务和馆藏。多年来，该团队一直在采取策略，以解决因材料逾期和随后的罚款而造成的潜在使用障碍。这些策略中的最新策略产生了一个数据集，MPL可以通过共享的密尔沃基县联邦图书馆系统获得该数据集，该数据集允许授权的MPL工作人员与威斯康星大学密尔沃基分校信息研究学院（SOIS）合作，让受罚款约束的读者参与对图书馆政策的审查。MPL/SOIS利用电话调查和焦点小组，确定了一系列影响读者使用图书馆的问题，而不仅仅是罚款这一单一问题，还涉及更广泛的政策影响问题。赞助人表示，他们希望图书馆采取更多的沟通策略，取消收藏机构和相关费用，并担心谁能从收藏的罚款中受益。他们还确定了支持这种使用的库的基本值。这场对话产生了一项研究，该研究超越了简单的消除“使用障碍”，而是采取了一种更积极的方法，不仅支持访问，而且支持图书馆与其赞助人之间的关系。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

求助全文

约1分钟内获得全文求助全文

来源期刊

Library Trends INFORMATION SCIENCE & LIBRARY SCIENCE-

CiteScore

1.20

自引率

12.50%

发文量

期刊介绍： Library Trends, issued quarterly and edited by F. W. Lancaster, explores critical trends in professional librarianship, including practical applications, thorough analyses, and literature reviews. Both practicing librarians and educators use Library Trends as an essential tool in their professional development and continuing education. Each issue is devoted to a single aspect of professional activity or interest. In-depth, thoughtful articles explore important facets of the issue topic. Every year, Library Trends provides breadth, covering a wide variety of themes, from special libraries to emerging technologies. An invaluable resource to practicing librarians and educators, the journal is an important tool that is utilized for professional development and continuing education.