Educational and training imperatives for future tourism competencies: The case of Slovenia

IF 1.5 Q3 MANAGEMENT

Human systems management Pub Date : 2022-11-18 DOI:10.3233/hsm-220056

J. Mekinc, M. Gorenak, A. Ladkin, Maja Turnšek

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引用次数: 0

Abstract

BACKGROUND: Research has long shown that there is a need for better tourism education. Previous research has mainly focused on management’s perceptions of the need for future competencies in tourism, while employees’ perceptions in general have not been properly investigated. OBJECTIVE: This paper identifies tourism employees’ perceptions of the competencies needed in the tourism industry in the future. METHODS: Based on a survey questionnaire, we analysed the attitudes of 226 tourism employees regarding the competencies they estimate they will need in the future. RESULTS: According to the employees, the most important competencies are a high level of hospitality, the ability to work with people, cooperation with stakeholders and emotional intelligence. In contrast, digital literacy is rated as less important, indicating that employees expect tourism to continue to be primarily a ‘human contact’ industry. We found statistically significant differences in respondents’ assessments in relation to their education, hierarchical position, age and area of work in tourism, but not in relation to their gender. CONCLUSIONS: The findings have practical value for tourism curriculum and training developers at all levels of education, and also provide important details with regard to the need for future research.

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未来旅游能力的教育和培训需求：斯洛文尼亚的案例

背景：长期以来的研究表明，需要更好的旅游教育。先前的研究主要集中在管理层对未来旅游业能力需求的看法上，而员工的总体看法没有得到适当的调查。目的：本文确定旅游业员工对未来旅游业所需能力的看法。方法：基于调查问卷，我们分析了226名旅游业员工对他们未来所需能力的态度。结果：根据员工的说法，最重要的能力是高水平的热情好客、与人合作的能力、与利益相关者的合作以及情商。相比之下，数字素养被认为不那么重要，这表明员工希望旅游业继续主要是一个“人与人接触”的行业。我们发现，受访者的评估在教育、等级地位、年龄和旅游业工作领域方面存在统计学上的显著差异，但与性别无关。结论：研究结果对各级教育的旅游课程和培训开发人员具有实际价值，也为未来的研究提供了重要的细节。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Human systems management MANAGEMENT-

CiteScore

3.50

自引率

30.40%

发文量

期刊介绍： Human Systems Management (HSM) is an interdisciplinary, international, refereed journal, offering applicable, scientific insight into reinventing business, civil-society and government organizations, through the sustainable development of high-technology processes and structures. Adhering to the highest civic, ethical and moral ideals, the journal promotes the emerging anthropocentric-sociocentric paradigm of societal human systems, rather than the pervasively mechanistic and organismic or medieval corporatism views of humankind’s recent past. Intentionality and scope Their management autonomy, capability, culture, mastery, processes, purposefulness, skills, structure and technology often determine which human organizations truly are societal systems, while others are not. HSM seeks to help transform human organizations into true societal systems, free of bureaucratic ills, along two essential, inseparable, yet complementary aspects of modern management: a) the management of societal human systems: the mastery, science and technology of management, including self management, striving for strategic, business and functional effectiveness, efficiency and productivity, through high quality and high technology, i.e., the capabilities and competences that only truly societal human systems create and use, and b) the societal human systems management: the enabling of human beings to form creative teams, communities and societies through autonomy, mastery and purposefulness, on both a personal and a collegial level, while catalyzing people’s creative, inventive and innovative potential, as people participate in corporate-, business- and functional-level decisions. Appreciably large is the gulf between the innovative ideas that world-class societal human systems create and use, and what some conventional business journals offer. The latter often pertain to already refuted practices, while outmoded business-school curricula reinforce this problematic situation.