Dog fouling and potholes: understanding the role of coproducing ‘citizen sensors’ in local governance

IF 2.1 4区管理学 Q2 POLITICAL SCIENCE

Local Government Studies Pub Date : 2022-10-18 DOI:10.1080/03003930.2022.2116575

P. Matthews, A. Parsons, Elvis Nyanzu, A. Rae

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引用次数: 2

Abstract

Local governments around the world are increasingly coproducing services with citizens, commonly as a response to austerity. A common approach is to use ‘citizen sensors’, relying on citizens to report issues digitally through web portals or apps. There is mixed evidence about how different citizens act in different environments with concerns about resulting (in)equity in outcomes. This paper examines citizen-reporting of maintenance of the public realm through a UK digital platform (FixMyStreet.com). We find service requests follow a parabolic relationship between neighbourhood deprivation levels and reporting, but ignoring the contributions of ‘superusers’ there is a more linear relationship, with more reports in less-deprived areas. We find that the presence of significant infrastructure (transport, schools) leads to more reports, suggesting guardianship over journeys as well as residential neighbourhoods. We conclude that local government, when directly coproducing services with citizens, need to be careful to ensure equitable outcomes between neighbourhoods.

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狗粪和坑洼:理解共同生产“公民传感器”在地方治理中的作用

世界各地的地方政府越来越多地与公民共同提供服务，这通常是对紧缩政策的回应。一种常见的方法是使用“公民传感器”，依靠公民通过门户网站或应用程序以数字方式报告问题。关于不同公民在不同环境中的行为，以及对结果公平性的担忧，有各种各样的证据。本文通过英国数字平台（FixMyStreet.com）研究了公民对公共领域维护的报告。我们发现，服务请求遵循邻里贫困水平和报告之间的抛物线关系，但忽略了“超级用户”的贡献，存在更线性的关系，在贫困程度较低的地区有更多的报告。我们发现，重要基础设施（交通、学校）的存在导致了更多的报告，表明对旅程和住宅区的监护。我们得出的结论是，地方政府在直接与公民共同提供服务时，需要小心确保社区之间的公平结果。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Local Government Studies Multiple-

CiteScore

4.80

自引率

15.80%

发文量

期刊介绍： Local Government Studies is the leading journal for the study of local politics, policy, public administration and management and governance. First established in 1975, it is an influential forum for critical dialogue and exchange on local government and a vital resource for academics, politicians, policy makers and practitioners internationally. The editors welcome submissions in this field, particularly work of a comparative, methodologically innovative and theoretically challenging nature.