Interpersonal or Institutional: Understanding Service User Oppression in Social Service Organizations Through Staff Interactions

IF 2.3 Q1 SOCIAL WORK

Journal of Progressive Human Services Pub Date : 2023-01-02 DOI:10.1080/10428232.2023.2172784

Susan Ramsundarsingh, Micheal L. Shier

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引用次数: 0

Abstract

Abstract Service user experiences of oppression by human service organizations (HSOs) has long been understood through the lens of service providers, with service users largely excluded from research in this area. This qualitative study, the second phase of a mixed methods study, presents the findings of 9 focus groups (n=66) with service users from 13 different HSOs representing seven service areas (eg. Homelessness, addictions, youth) on the topic of service user experiences of oppression by HSOs. Using a semi-structured interview guide, participants were asked to share both positive and negative experiences with HSOs and recommendations to address oppression. The discussion identified important elements of the relationship between service providers and service users such as consistency, responsiveness, motivation, and competency that impact service user oppression. The findings from this qualitative phase help to develop a conceptual model of how oppression is rooted in organizations through service provider and service user interpersonal relationships.

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人际或制度:透过员工互动了解社会服务组织中的服务使用者压迫

摘要长期以来，人们一直从服务提供商的角度来理解服务用户受到人类服务组织压迫的经历，服务用户在很大程度上被排除在这一领域的研究之外。这项定性研究是混合方法研究的第二阶段，介绍了9个焦点小组（n=66）的研究结果，来自13个不同的HSO的服务用户代表了7个服务领域（如无家可归、成瘾、青年），主题是HSO对服务用户的压迫体验。使用半结构化访谈指南，参与者被要求分享HSO的积极和消极经历，以及解决压迫问题的建议。讨论确定了服务提供商和服务用户之间关系的重要因素，如一致性、响应能力、动机和能力，这些因素会影响服务用户的压迫。这一定性阶段的研究结果有助于建立一个概念模型，说明压迫是如何通过服务提供者和服务使用者的人际关系植根于组织中的。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Journal of Progressive Human Services SOCIAL WORK-

CiteScore

3.20

自引率

8.30%

发文量

期刊介绍： The only journal of its kind in the United States, the Journal of Progressive Human Services covers political, social, personal, and professional problems in human services from a progressive perspective. The journal stimulates debate about major social issues and contributes to the development of the analytical tools needed for building a caring society based on equality and justice. The journal"s contributors examine oppressed and vulnerable groups, struggles by workers and clients on the job and in the community, dilemmas of practice in conservative contexts, and strategies for ending racism, sexism, ageism, heterosexism, and discrimination of persons who are disabled and psychologically distressed.