Using dual-process theory and cues of identifiability to explain supportive exchanges on social question and answer sites

IF 1.4 Q2 COMMUNICATION
Ashley M. Peterson, Michelle Acevedo Callejas
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引用次数: 1

Abstract

ABSTRACT On social question and answer sites (Q&As), users engage each other in a community built on seeking and providing informational support. On these sites, question askers select and assess advice provided by other users. Using the dual-process theory of supportive communication and advice response theory, we examined how message features and user characteristics influence question askers’ selection and evaluation of the quality of provided answers. Through a content analysis of Yahoo! Answers questions and answers (N = 450), we found that message features signaling social relationships were associated with a question asker’s selection and rating of answers. We discuss theoretical implications of these findings.
运用双过程理论和可识别性线索解释社交问答网站上的支持性交流
在社交问答网站(Q&As)上,用户在一个以寻求和提供信息支持为基础的社区中相互参与。在这些网站上,提问者选择并评估其他用户提供的建议。利用支持性沟通的双过程理论和建议响应理论,我们研究了信息特征和用户特征如何影响提问者对所提供答案的选择和评价。通过对Yahoo!回答问题和回答(N = 450),我们发现信息特征表明社会关系与提问者的选择和答案评级有关。我们讨论了这些发现的理论意义。
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来源期刊
COMMUNICATION QUARTERLY
COMMUNICATION QUARTERLY COMMUNICATION-
CiteScore
2.30
自引率
5.90%
发文量
32
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