Perspectives on knowledge integration in cross-functional teams in information systems development

IF 1.6 Q3 MANAGEMENT

Team Performance Management Pub Date : 2021-04-11 DOI:10.1108/TPM-11-2020-0096

P. Dussart, L. V. Oortmerssen, Bé Albronda

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引用次数: 4

Abstract

The purpose of this paper is to provide insights into cross-functional team (CFT) members’ points of view on knowledge integration.,This study was conducted using Q methodology. The 22 respondents were members of CFTs in information systems development within 7 agencies of the Flemish Government administration.,The study resulted in three distinct perspectives. To the CFT player, the benefits and added value of information and knowledge diversity of CFTs outweigh the challenges of knowledge integration. By contrast, the CFT sceptic is doubtful that knowledge integration in CFTs can ever work at all. Finally, the organization critic highlights the lack of support from the organization for efficient and effective knowledge integration in CFTs.,The findings of this study suggest that CFT configurations have important implications for the development of shared team mental models and for teams’ cognitive performance.,Making CFT members aware of their peers’ mental models, ways of working and priorities could help strengthen knowledge integration. To improve knowledge integration in teams, managers should reduce knowledge boundaries that are the result of organizational structuring and power play between departments.,By focusing on daily experiences with knowledge integration, this study reveals that members of CFTs in information systems development hold contrasting perspectives on, and diverging attitudes towards, knowledge integration.

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信息系统开发中跨职能团队知识整合的观点

本文的目的是深入了解跨职能团队（CFT）成员对知识整合的看法。，本研究采用Q方法进行。22名受访者是佛兰德政府行政部门7个机构内信息系统开发CFT的成员。，这项研究得出了三个不同的观点。对于商品期货交易参与者来说，商品期货交易的信息和知识多样性的好处和附加值超过了知识整合的挑战。相比之下，商品期货交易怀疑论者怀疑商品期货交易中的知识整合是否可行。最后，组织评论家强调，组织缺乏对CFT中高效和有效的知识整合的支持。，这项研究的结果表明，CFT配置对共享团队心理模型的开发和团队的认知表现具有重要意义。，让CFT成员了解同龄人的心理模式、工作方式和优先事项，有助于加强知识整合。为了改善团队中的知识整合，管理者应该减少组织结构和部门之间权力博弈所产生的知识边界。，通过关注知识整合的日常经验，本研究表明，信息系统开发中的CFT成员对知识整合持有不同的观点和不同的态度。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Team Performance Management MANAGEMENT-

CiteScore

3.40

自引率

29.40%

发文量

期刊介绍： This international journal contributes to the successful implementation and development of work teams and team-based organizations by providing a forum for sharing experience and learning to stimulate thought and transfer of ideas. It seeks to bridge the gap between research and practice by publishing articles where the claims are evidence-based and the conclusions have practical value. Effective teams form the heart of every successful organization. But team management is one of the hardest challenges faced by managers.