Crisis Management: Adopting Reputational Repair Approaches in theOrganization

Abstract

There are numerous events that will pose challenges to an organization that needs to be resolved as soon as possible which ranges from threats to the organization’s reputation through the social media, adverse media reports, labour disputes and product safety. This paper discuses lessons to managers in an increasingly competitive global business environment from Nigerian managers of using reputational repair approaches to resolve crises in order to successfully manage to minimise the damage of crisis inflicted to their organization.