A Model for Tour Guide Performance

IF 2.9 Q2 HOSPITALITY, LEISURE, SPORT & TOURISM

International Journal of Hospitality & Tourism Administration Pub Date : 2021-04-07 DOI:10.1080/15256480.2021.1905584

Nour Salah Al-Okaily

引用次数: 10

Abstract

ABSTRACT Tourism literature currently lacks a cohesive framework for tour guide performance. Using qualitative interviews gleaned from Jordanian tour guides, this study introduces an integrative model for tour guide performance that expands upon the current literature in job performance. By focusing on three areas: task, citizenship, and counterproductive performance, a variety of tour-guide specific behaviors were identified and categorized thematically under these patterned types of work performance. This study advances the academic understanding of the field and provides future directions for systematic tourism research. Practical implications for enhancing tour guides’ professionalism are also provided.

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导游表演模型

摘要旅游文献目前缺乏一个连贯的导游表演框架。利用从约旦导游那里收集的定性访谈，本研究引入了一个导游绩效的综合模型，该模型扩展了当前关于工作绩效的文献。通过关注三个领域：任务、公民身份和适得其反的表现，在这些模式化的工作表现类型下，对导游的各种特定行为进行了识别和主题分类。本研究促进了学术界对该领域的理解，并为系统的旅游研究提供了未来的方向。此外，还提供了提高导游专业水平的实际启示。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

International Journal of Hospitality & Tourism Administration HOSPITALITY, LEISURE, SPORT & TOURISM-

CiteScore

6.30

自引率

8.60%

发文量

期刊介绍： The International Journal of Hospitality & Tourism Administration is an applied, internationally oriented hospitality and tourism management journal designed to help practitioners and researchers stay abreast of the latest developments in the field as well as facilitate the exchange of ideas. The journal addresses critical competency areas that will help practitioners be successful in this growing field now and into the future. An exciting and challenging international forum, the journal reflects current happenings and trends in the industry.