Managing in Writing: Recommendations from Textual Patterns in Managers’ Email Communication

IF 1.4 Q2 COMMUNICATION

Business and Professional Communication Quarterly Pub Date : 2022-12-10 DOI:10.1177/23294906221137860

Katarzyna Molek-Kozakowska, D. Molek-Winiarska

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Abstract

This study draws from personality psychology and linguistics of written communication to explore the characteristics of self-selected well-written email communications (N=273) solicited from Polish managers who organized and supervised the (remote) work of their units during the COVID-19 period. The focus is on the writing of managers with above-average levels of conscientiousness and agreeableness, as these personality factors are predictors of efficacy in the completion of two work-related goals, Achievement and Communion, according to the Theory of Purposeful Work Behavior. The linguistic patterns responsible for effective email communication are identified through both automated and qualitative textual analyses of the email sample. The study has implications for management training via the assumption that linguistic patterns that a reflexive manager uses in writing are subjected to monitoring and can be modeled and adapted to. Specific recommendations for managerial writing styles concern informational, instructional, explanatory, feedback, and query messages.

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书面管理:从管理者电子邮件沟通的文本模式中得出的建议

本研究借鉴了人格心理学和书面沟通语言学，探讨了在COVID-19期间组织和监督其单位(远程)工作的波兰管理人员自选的精心编写的电子邮件通信(N=273)的特征。根据目的性工作行为理论(Theory of Purposeful Work Behavior)，研究的重点是那些责任心和亲和力高于平均水平的管理者的写作，因为这些人格因素是完成两个与工作相关的目标——成就和交流——的有效性的预测因素。通过对电子邮件样本的自动和定性文本分析，确定了负责有效电子邮件通信的语言模式。该研究通过假设反思性管理者在写作中使用的语言模式受到监控，并且可以建模和适应，从而对管理培训产生影响。对管理写作风格的具体建议涉及信息、指导、解释、反馈和查询信息。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Business and Professional Communication Quarterly COMMUNICATION-

CiteScore

2.40

自引率

38.50%

发文量

期刊介绍： Business and Professional Communication Quarterly is the only refereed journal devoted to research that advances the teaching of communication in the workplace. The journal aims to present the many interdisciplinary, international, and organizational perspectives that characterize the field and specifically to publish research that advances knowledge about business and professional communication pedagogy and praxis in both academic and workplace settings, including technical and scientific communication, rhetoric, program design and assessment, the impact of technology, sustainability, global and multicultural issues, nonprofit communication, and best practices. As an interdisciplinary journal, BPCQ welcomes manuscripts that address a variety of theoretical, applied, and practical approaches and topics in the teaching and praxis of business, corporate, organizational, professional, or technical communication, including qualitative and quantitative research on classroom teaching or assessment, case studies of specific classroom techniques, reports on strategies for program development, innovative assignments or methodologies, and reviews of scholarship relevant to business and professional communication pedagogy. BPCQ especially welcomes manuscripts that address the principles of SoTL (scholarship of teaching and learning). BPCQ also publishes articles on a particular theme, for which a call may be announced on the ABC website: http://www.businesscommunication.org. Information on submitting book reviews can be found at http://www.montclair.edu/cwe/bcq