{"title":"I Am Talking but Are You Listening? The Effects of Challenge and Hindrance Stressors on Effective Communication","authors":"Eryue Teng, Li Zhang, Ming Lou","doi":"10.1080/08959285.2020.1724111","DOIUrl":null,"url":null,"abstract":"ABSTRACT Drawing upon the job demands-resources (JD-R) model, we examined the effects of challenge and hindrance stressors on effective communication and the jointly moderating effects of supervisor communication and employee’s active listening. Results from a sample of 238 employees and their 50 supervisors indicated that challenge stressors were positively related to effective communication and this positive effect was amplified by supervisor communication. Moreover, hindrance stressors were negatively related to effective communication, and this negative effect was buffered by supervisor communication. More importantly, the buffering effect of supervisor communication was amplified when employees’ active listening was high. Theoretical and practical implications were discussed.","PeriodicalId":47825,"journal":{"name":"Human Performance","volume":null,"pages":null},"PeriodicalIF":2.9000,"publicationDate":"2020-02-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/08959285.2020.1724111","citationCount":"8","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"Human Performance","FirstCategoryId":"102","ListUrlMain":"https://doi.org/10.1080/08959285.2020.1724111","RegionNum":4,"RegionCategory":"心理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q2","JCRName":"PSYCHOLOGY, APPLIED","Score":null,"Total":0}
引用次数: 8
Abstract
ABSTRACT Drawing upon the job demands-resources (JD-R) model, we examined the effects of challenge and hindrance stressors on effective communication and the jointly moderating effects of supervisor communication and employee’s active listening. Results from a sample of 238 employees and their 50 supervisors indicated that challenge stressors were positively related to effective communication and this positive effect was amplified by supervisor communication. Moreover, hindrance stressors were negatively related to effective communication, and this negative effect was buffered by supervisor communication. More importantly, the buffering effect of supervisor communication was amplified when employees’ active listening was high. Theoretical and practical implications were discussed.
期刊介绍:
Human Performance publishes research investigating the nature and role of performance in the workplace and in organizational settings and offers a rich variety of information going beyond the study of traditional job behavior. Dedicated to presenting original research, theory, and measurement methods, the journal investigates individual, team, and firm level performance factors that influence work and organizational effectiveness. Human Performance is a respected forum for behavioral scientists interested in variables that motivate and promote high-level human performance, particularly in organizational and occupational settings. The journal seeks to identify and stimulate relevant research, communication, and theory concerning human capabilities and effectiveness. It serves as a valuable intellectual link between such disciplines as industrial-organizational psychology, individual differences, work physiology, organizational behavior, human resource management, and human factors.