Emotionally Intelligent Employees’ Work Outcomes: The Mediating Role of Organizational Commitment

IF 1 Q3 ECONOMICS

Etikonomi Pub Date : 2022-03-16 DOI:10.15408/etk.v21i1.20541

Hasan Huseyin Uzunbacak, Tuğba Erhan, Tahsin Akçakanat

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引用次数: 4

Abstract

The present study examines the effect of emotional intelligence on turnover intention and organizational indifference, noting the mediating role of organizational commitment. The current model of the study is considered one of the first attempts in examining these variables in the tourism industry. The structural equation modeling has been used to analyze the sample consisting of hotel department managers who have direct contact with the customers. According to the research results, emotional intelligence and organizational commitment decrease turnover intention and organizational indifference of the hotel department managers. In addition, emotional intelligence has been positively associated with the employees' organizational commitment. Finally, it has been found that organizational commitment mediates the effect of emotional intelligence on turnover intention and organizational indifference. Managers at the hotels should have the high emotional intelligence to establish empathy and perseverance to avoid being indifferent. In order to do this, hotel managers’ commitment should be increased to perceive their job as their own.How to Cite:Uzunbacak, H. H., Erhan, T., & Ak akanat, T. (2022). Emotionally Intelligent Employees’ Work Outcomes: The Mediating Role of Organizational Commitment. Etikonomi, 21(1), 11-40. https://doi.org/10.15408/etk.v21i1.20541

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高情商员工工作成果:组织承诺的中介作用

本研究考察了情绪智力对离职倾向和组织冷漠的影响，并注意到组织承诺的中介作用。目前的研究模型被认为是检验旅游业中这些变量的首次尝试之一。本文采用结构方程模型对与顾客直接接触的酒店部门经理进行了实证分析。研究结果表明，情绪智力和组织承诺降低了酒店部门经理的离职倾向和组织冷漠。此外，情绪智力与员工的组织承诺正相关。最后，研究发现组织承诺在情绪智力对离职倾向和组织冷漠的影响中起中介作用。酒店管理者应具备较高的情商，建立同理心和毅力，避免冷漠。为了做到这一点，酒店经理的承诺应该增加，把他们的工作视为自己的工作。引用方式:Uzunbacak, h.h.， Erhan, T.， & Ak akanat, T.(2022)。高情商员工工作成果:组织承诺的中介作用。中华医学杂志，21(1)，11-40。https://doi.org/10.15408/etk.v21i1.20541

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来源期刊

Etikonomi ECONOMICS-

自引率

12.50%

发文量

审稿时长

12 weeks