The Role of Stakeholder Involvement in the Governance of Tourist Museums: Evidence of Management Models in the Canary Islands

IF 0.8 0 HUMANITIES, MULTIDISCIPLINARY

Heritage and Society Pub Date : 2018-09-02 DOI:10.1080/2159032X.2019.1693862

Héctor Moreno Mendoza, A. Santana Talavera, C. León

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引用次数: 4

Abstract

ABSTRACT The responsible management of cultural heritage requires the formation of a competitive tourism product, which in turn requires a high level of collaboration, the need for diversification and differentiation from other tourism sites. The application of governance mechanisms and their effect on the optimization of visitorship in the heritage tourism industry has been understudied. Although there are four models of management in museums, the needs of heritage sites invite an analysis of them, particularly in the consideration of the role of the stakeholders in shaping the product offered. Four case studies in Gran Canaria (Canary Islands, Spain) examine how the application of local governance mechanisms affects museums and interpretation centers to optimize the goals of the tourism product. For this analysis, a qualitative analysis has been carried out through direct observation and interviews, analyzing the results with CAQDAS. The study found that strategic planning linked to the territory and public-private partnerships could increase effectiveness and efficiency in the allocation of public resources, and that the application of certain governance strategies could increase the impact of stakeholder involvement in the efficacy of the site management. Future study needs are established for other institutions that manage cultural heritage.

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利益相关者参与旅游博物馆管理的作用：加那利群岛管理模式的证据

文化遗产的负责任管理需要形成有竞争力的旅游产品，而这反过来又需要高度的合作，需要多样化和与其他旅游景点的差异化。治理机制的应用及其对遗产旅游业游客优化的影响研究不足。尽管博物馆有四种管理模式，但遗产地的需求需要对其进行分析，特别是在考虑利益相关者在塑造所提供产品方面的作用时。在大加那利群岛（西班牙加那利群岛）进行的四个案例研究考察了地方治理机制的应用如何影响博物馆和口译中心，以优化旅游产品的目标。对于该分析，通过直接观察和访谈进行了定性分析，并用CAQDAS对结果进行了分析。研究发现，与领土和公私伙伴关系相关的战略规划可以提高公共资源分配的有效性和效率，而某些治理战略的应用可以增加利益相关者参与现场管理的影响。为管理文化遗产的其他机构确定了未来的研究需求。

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来源期刊

Heritage and Society HUMANITIES, MULTIDISCIPLINARY-

CiteScore

0.80

自引率

0.00%

发文量

期刊介绍： Heritage & Society is a global, peer-reviewed journal that provides a forum for scholarly, professional, and community reflection on the cultural, political, and economic impacts of heritage on contemporary society. We seek to examine the current social roles of collective memory, historic preservation, cultural resource management, public interpretation, cultural preservation and revitalization, sites of conscience, diasporic heritage, education, legal/legislative developments, cultural heritage ethics, and central heritage concepts such as authenticity, significance, and value. The journal provides an engaging forum about tangible and intangible heritage for those who work with international and governmental organizations, academic institutions, private heritage consulting and CRM firms, and local, associated, and indigenous communities. With a special emphasis on social science approaches and an international perspective, the journal will facilitate lively, critical discussion and dissemination of practical data among heritage professionals, planners, policymakers, and community leaders.