Organizational support and perceived environment impact on quality of care and job satisfaction: a study with Pakistani nurses

IF 2.4 Q2 PUBLIC, ENVIRONMENTAL & OCCUPATIONAL HEALTH

International Journal of Workplace Health Management Pub Date : 2022-07-15 DOI:10.1108/ijwhm-09-2021-0179

M. Ahmad, Massimiliano Barattucci, Thurasamy Ramayah, Tiziana Ramaci, Narmeen Khalid

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引用次数: 6

Abstract

PurposeReferring to the theory of organizational empowerment, the purpose of this study is to examine the relationship of organizational support and perceived environment on quality of care and job satisfaction, with organizational commitment as a mediator for the first variable.Design/methodology/approachThis study employed a cross-sectional research design and data was collected from seven private and public sector hospitals in Pakistan, involving 352 nurses on a voluntary basis through a self-administered survey.FindingsThe results showed that organizational commitment mediates the relationship between organizational support and job satisfaction with the quality of care. Moreover, the perceived environment has an impact on job satisfaction and quality of care.Originality/valueHealthcare service quality seems strictly dependent on the perceived quality of care and job satisfaction among healthcare workers. Theoretical and practical implications for policymakers and HR management are discussed.

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组织支持和感知环境对护理质量和工作满意度的影响:对巴基斯坦护士的研究

目的参考组织授权理论，研究组织支持和感知环境对护理质量和工作满意度的影响，其中组织承诺作为第一个变量的中介。设计/方法/方法本研究采用横断面研究设计，数据收集自巴基斯坦7家私立和公立医院，通过自我管理的调查，涉及352名护士。结果发现组织承诺在组织支持和工作满意度与护理质量之间起中介作用。此外，感知环境对工作满意度和护理质量也有影响。原创性/价值医疗保健服务质量似乎严格依赖于医疗保健工作者的感知护理质量和工作满意度。讨论了政策制定者和人力资源管理的理论和实践意义。

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来源期刊

International Journal of Workplace Health Management PUBLIC, ENVIRONMENTAL & OCCUPATIONAL HEALTH-

CiteScore

4.20

自引率

22.70%

发文量

期刊介绍： Coverage includes, but is not restricted to: ■Best practice examples of successful workplace health solutions ■Promoting compliance with workplace health legislation ■Primary care and primary prevention ■Promoting health in the workplace ■The business case for workplace health promotion ■Workplace health issues and concerns, such as mental health, disability management, violence and the workplace, stress, workplace hazards, risk factor modification and work-life balance ■Workplace Culture ■Workplace policies supporting healthy workplace ■Inducing organizational change ■Occupational health & safety issues ■Educating the employer and employee ■Promoting health outside of the workplace