THE ROLE OF THE PROJECT MANAGEMENT OFFICE IN KNOWLEDGE TRANSFER IN A MATRIX-STRUCTURED ORGANISATION: A CASE STUDY

IF 0.5 4区 工程技术 Q4 ENGINEERING, INDUSTRIAL
Ngonidzashe Gomo, H. Steyn, C. C. van Waveren
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引用次数: 0

Abstract

The knowledge transfer role of a project management office in a matrixstructured telecommunication organisation was investigated by means of focus groups and interviews, and the results were analysed with ATLAS.ti software. The results confirmed the key role that the project management office plays in knowledge transfer. Corporate culture was found to have a greater effect on knowledge transfer than the type of organisational structure. Conflicts and other challenges typical of matrix structures did not necessarily hinder knowledge transfer, and even contributed to it. The knowledge transfer roles of the project management office were primarily perceived as a moderator of the transfer of technical information and a mediator of project and business knowledge.
矩阵结构组织中项目管理办公室在知识转移中的作用:一个案例研究
通过焦点小组和访谈的方式调查了矩阵结构电信组织中项目管理办公室的知识转移作用,并用ATLAS.ti软件对结果进行了分析。研究结果证实了项目管理办公室在知识转移中发挥的关键作用。研究发现,与组织结构类型相比,企业文化对知识转移的影响更大。矩阵结构典型的冲突和其他挑战并不一定会阻碍知识转让,甚至会助长知识转让。项目管理办公室的知识转让作用主要被视为技术信息转让的调节者和项目和商业知识的调解人。
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来源期刊
CiteScore
1.10
自引率
20.00%
发文量
15
审稿时长
6 weeks
期刊介绍: The South African Journal of Industrial Engineering (SAJIE) publishes articles with the emphasis on research, development and application within the fields of Industrial Engineering and Engineering and Technology Management. In this way, it aims to contribute to the further development of these fields of study and to serve as a vehicle for the effective interchange of knowledge, ideas and experience between the research and training oriented institutions and the application oriented industry. Articles on practical applications, original research and meaningful new developments as well as state of the art surveys are encouraged.
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