Predicting turnover intention in Indonesian public organisations: investigating the effect of citizen and workplace incivility, and job insecurity

IF 2.5 Q3 MANAGEMENT

International Journal of Public Sector Management Pub Date : 2023-07-17 DOI:10.1108/ijpsm-06-2021-0141

H. Wirawan, R. Salam, Normawati Normawati, V. Paramarta, Denok Sunarsi

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引用次数: 1

Abstract

PurposeThis study aimed to investigate the effect of citizens' uncivil behaviours on the turnover intention of public service personnel. It tested the moderated mediation role of job insecurity and workplace incivility. The conservation of resource (COR) theory was employed to explain the public service personnel's reactions to resource loss threats and the desire to conserve the remaining resources.Design/methodology/approachA longitudinal quantitative study design was used with a moderated mediation regression technique. Data were collected from 235 full-time public service personnel from five Indonesian public service organizations. The organizations included higher education, regional government institutions, and health, tourism, and transportation departments. All measures were valid and reliable for study purposes.FindingsThe citizen incivility's effect on turnover intention was mediated by job insecurity and moderated by workplace incivility. Citizen incivility positively influenced job insecurity only under high workplace incivility. Therefore, citizens' uncivil behaviours could not increase public service personnel's job insecurity and turnover intention without high workplace incivility.Originality/valueThis study contributes to the literature on citizens' incivility as a source of social stressors in Indonesian public organizations. The findings showed that citizens' hostile behaviours impact public employees' job insecurity only through workplace incivility.

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预测印尼公共组织的离职意向：调查公民和工作场所的不文明行为以及工作不安全感的影响

目的探讨公民不文明行为对公共服务人员离职意愿的影响。它测试了工作不安全感和工作场所不文明的适度调解作用。利用资源保护理论来解释公共服务人员对资源损失威胁的反应以及保护剩余资源的愿望。设计/方法/方法采用纵向定量研究设计，采用适度中介回归技术。数据来自五个印度尼西亚公共服务组织的235名全职公共服务人员。这些组织包括高等教育、地区政府机构、卫生、旅游和交通部门。就研究目的而言，所有措施都是有效和可靠的。结果：公民不文明行为对离职意愿的影响受工作不安全感的调节，受工作场所不文明行为的调节。只有在工作场所不文明程度较高的情况下，公民不文明行为才会对工作不安全感产生正向影响。因此，如果没有高度的工作场所不文明，公民的不文明行为不会增加公共服务人员的工作不安全感和离职意愿。独创性/价值这项研究有助于研究印尼公共组织中公民的不文明行为作为社会压力源的文献。研究结果表明，公民的敌对行为只会通过工作场所的不文明行为影响公职人员的工作不安全感。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

International Journal of Public Sector Management Multiple-

CiteScore

5.00

自引率

7.10%

发文量

期刊介绍： The International Journal of Public Sector Management (IJPSM) publishes academic articles on the management, governance, and reform of public sector organizations around the world, aiming to provide an accessible and valuable resource for academics and public managers alike. IJPSM covers the full range of public management research including studies of organizations, public finances, performance management, Human Resources Management, strategy, leadership, accountability, integrity, collaboration, e-government, procurement, and more. IJPSM encourages scholars to publish their empirical research and is particularly interested in comparative findings. IJPSM is open to articles using a variety of research methods and theoretical approaches.