Identifying Industry 4.0 technologies enablers for knowledge management – a scoping review

IF 3.8 Q2 MANAGEMENT

TQM Journal Pub Date : 2023-05-22 DOI:10.1108/tqm-05-2022-0173

Ana Paula Lista Rossetti, Guilherme Luz Tortorella, M. Bouzon, S. Gao, T. Chan

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引用次数: 1

Abstract

PurposeThis paper aims at identifying the main contributions of Industry 4.0 (I4.0) technologies to the enhancement of knowledge management (KM).Design/methodology/approachA scoping review based on two stages was carried out. In the first stage, a numerical and descriptive analysis was conducted. In the second stage, the latent content of those papers was explored through a qualitative analysis, in which papers were assessed regarding the outcome of the implementation of ten I4.0 technologies on 14 KM abilities and 6 KM processes.FindingsSix technologies (e.g. Internet of Things (IoT), big data, cloud computing, simulation, visualisation and industrial robot) were claimed to have a significant contribution on KM, especially for creation, organisation, dissemination and application processes. Overall, results indicated that technologies can significantly contribute to KM, although the extent of such contribution varies across technologies, learning levels, KM processes and abilities.Originality/valueExisting studies in I4.0 fall short in exploring how embodied knowledge is articulated in practice, especially regarding opportunities to use new technological alternatives in favour of knowledge and learning development. This study complements the existing literature on I4.0 by identifying which technologies can contribute to KM. Also, a framework was proposed to examine the contribution of I4.0 technologies to KM at individual, team, and organisational levels.

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确定工业4.0技术对知识管理的推动作用-范围审查

目的本文旨在确定工业4.0（I4.0）技术对增强知识管理（KM）的主要贡献。设计/方法论/方法基于两个阶段进行了范围界定审查。在第一阶段，进行了数值和描述性分析。在第二阶段，通过定性分析探讨了这些论文的潜在内容，在定性分析中，对关于在14项知识管理能力和6项知识管理过程中实施10项I4.0技术的结果的论文进行了评估。发现六项技术（如物联网、大数据、云计算、模拟、可视化和工业机器人）被认为对知识管理有重大贡献，尤其是在创建、组织、传播和应用过程方面。总体而言，研究结果表明，技术可以对知识管理做出重大贡献，尽管这种贡献的程度因技术、学习水平、知识管理过程和能力而异。独创性/价值I4.0中的现有研究在探索具体知识如何在实践中表达方面存在不足，尤其是在利用新技术替代品促进知识和学习发展的机会方面。本研究通过确定哪些技术可以促进知识管理，对现有的I4.0文献进行了补充。此外，还提出了一个框架，以考察I4.0技术在个人、团队和组织层面对知识管理的贡献。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

TQM Journal Business, Management and Accounting-Business, Management and Accounting (all)

CiteScore

9.10

自引率

0.00%

发文量

114

期刊介绍： Commitment to quality is essential if companies are to succeed in a commercial environment which will be virtually unrecognizable in less than a decade. Changing attitudes, changing perspectives and changing priorities will revolutionise the structure and philosophy of future business practice - and TQM will be at the heart of that metamorphosis. All aspects of preparing for, developing, introducing, managing and evaluating TQM initiatives.