Dealing with bureaucracy: measuring citizens’ bureaucratic self-efficacy

International Review of Public Administration Pub Date : 2023-01-02 DOI:10.1080/12294659.2023.2180903

Mette Bisgaard

引用次数: 1

Abstract

ABSTRACT As subjects of the policy and rules enforced by the state, citizens play a key role in the implementation of public policies. However, our knowledge about the role of the citizen is limited in Public Administration research. This article conceptualizes and develops a measurement scale for citizens’ subjective perception of their competence to handle interaction with bureaucracy, namely citizens’ bureaucratic self-efficacy. Bureaucratic self-efficacy consists of two dimensions: citizens’ self-efficacy in (1) understanding rules and processes and (2) communicative abilities related to interactions with bureaucracy. The author tested the dimensionality of the concept using exploratory and confirmatory factor analysis, which confirmed the concept’s two dimensions. Through additional validity tests, the concept demonstrated good psychometric properties. The scales correlate with citizens’ decision outcomes and their perceived substantive and procedural justice. This indicates that the measurement is able to predict citizens’ outcomes when interacting with bureaucracy.

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应对官僚主义:公民官僚自我效能感的测量

公民作为国家政策和法规的主体，在公共政策的实施中发挥着关键作用。然而，在公共行政研究中，我们对公民角色的认识是有限的。本文概念化并开发了公民对其处理官僚互动能力的主观感知的测量量表，即公民官僚自我效能感。官僚自我效能感包括两个维度:公民在理解规则和流程方面的自我效能感和与官僚互动相关的沟通能力方面的自我效能感。作者运用探索性因子分析和验证性因子分析对该概念的维度进行了检验，证实了该概念的两个维度。通过额外的效度测试，该概念显示出良好的心理测量特性。这些量表与公民的决策结果及其感知的实质和程序正义相关。这表明该测量能够预测公民与官僚互动时的结果。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

International Review of Public Administration Social Sciences-Public Administration

CiteScore

2.00

自引率

0.00%

发文量

期刊介绍： The International Review of Public Administration (ISSN 1229-4659) is published biannually by the Korean Association for Public Administration (KAPA) to provide a worldwide audience with the opportunity for communication and further understanding on issues of public administration and policy. There will be a triple-blind peer review process for all submissions of articles of general interest. There are no particular limitations on subject areas as long as they are related to the field of public administration and policy or deal with public employees. Articles should be analytic and demonstrate the highest standards of excellence in conceptualization, craftsmanship, and methodology.