The Effect of Anticipatory Apology and Appreciation in Online Support-Seeking Messages on Support Provision in the U.S. and Korea

IF 2 3区文学 Q2 COMMUNICATION

Journal of Language and Social Psychology Pub Date : 2022-12-23 DOI:10.1177/0261927X221147274

JooYoung Jang, Bo Feng

引用次数: 0

Abstract

This experiment examined how online support-seeking messages containing anticipatory apology and/or appreciation influence support provision in the U.S. and Korea. The mediating role of regard for face was also assessed. A total of 983 participants (568 in the U.S. sample, 415 in the Korean sample) read and responded to support-seeking messages posted on an interactive online platform. Results showed that support-seeking messages with anticipatory apology and/or appreciation elicited higher quality (in terms of person-centeredness) supportive messages than support-seeking messages without anticipatory apology or appreciation. Participants’ perceptions of support-seeker's regard for face mediated the effect of anticipatory apology in support-seeking messages on level of person-centeredness in received support messages. This pattern of findings was observed in both the American and Korean samples.

查看原文本刊更多论文

美国和韩国在线寻求支持信息中预期道歉和感谢对支持提供的影响

本实验考察了在美国和韩国，包含预期道歉和/或感谢的在线寻求支持信息如何影响支持提供。对面子的中介作用也进行了评估。共有983名参与者(美国样本568人，韩国样本415人)阅读并回应了在线互动平台上发布的寻求支持的信息。结果表明，带有预期道歉和/或感谢的支持寻求信息比没有预期道歉或感谢的支持寻求信息获得了更高质量的(以人为中心的)支持信息。被试对寻求支持者面子的认知调节了寻求支持信息中预期道歉对所获支持信息中以人为中心水平的影响。在美国和韩国的样本中都观察到了这种发现模式。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

求助全文

约1分钟内获得全文求助全文

来源期刊

Journal of Language and Social Psychology Multiple-

CiteScore

5.20

自引率

14.30%

发文量

期刊介绍： The Journal of Language and Social Psychology explores the social dimensions of language and the linguistic implications of social life. Articles are drawn from a wide range of disciplines, including linguistics, cognitive science, sociology, communication, psychology, education, and anthropology. The journal provides complete and balanced coverage of the latest developments and advances through original, full-length articles, short research notes, and special features as Debates, Courses and Conferences, and Book Reviews.