A practical analysis of blended training efficacy on organizational outcomes

IF 1.9 Q3 MANAGEMENT

INDUSTRIAL AND COMMERCIAL TRAINING Pub Date : 2022-07-27 DOI:10.1108/ict-12-2021-0085

Gang Ma, Rui-zhen Yang, Aarren Minneyfield, Xieting Gu, Y. Gan, Lin Li, Sixia Liu, Wenhui Jiang, Wei-hung Lai, Yihua Wu

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引用次数: 3

Abstract

Purpose The purpose of this paper is to contribute to the literature of blended learning by practically implementing best practices in employee training. Design/methodology/approach In response to the Covid-19 pandemic, an organization had modified its training procedures over the course of three years to improve employee and organizational outcomes. Employee candidates who were onboarded into sales positions during the years 2019–2021 were given the opportunity to learn the content in an online format and subsequently evaluated prior to their in-person training and final evaluation to provide them with a self-paced blended learning experience. Both evaluation scores, along with the length it took to complete the trainings, were used to determine the trainings effectiveness and efficiency respectively. Findings The findings for the study showed that the organization was successfully able to improve upon the efficiency of the training by reducing training length and the effectiveness by improving employee outcomes. Research limitations/implications The study’s design was limited to the probation process, which resulted in issues drawing conclusions for employee outcomes that were relevant to their long-term organizational success. This emphasizes the importance of comprehensive investigations for future practical studies. Practical implications The findings allow for the improvement of blended learning models within real-world organizational contexts that provide organizations with the opportunity to improve employee outcomes while reducing time costs. Originality/value This study provides data from applied blended learning procedures that were validated using empirical findings, which contributes to the practicality of blended learning in workplace training.

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混合训练效能对组织结果影响的实证分析

本文的目的是通过在员工培训中实际实施最佳实践，为混合式学习的文献做出贡献。设计/方法/方法为应对Covid-19大流行，某组织在三年的时间里修改了其培训程序，以改善员工和组织的成果。2019-2021年期间入职销售岗位的员工候选人有机会以在线形式学习内容，随后在进行现场培训和最终评估之前进行评估，为他们提供自定进度的混合学习体验。这两种评估分数以及完成培训所需的时间分别用于确定培训的有效性和效率。研究结果表明，该组织成功地通过减少培训时间来提高培训的效率，并通过提高员工的成果来提高培训的有效性。研究的局限性/启示研究的设计仅限于试用过程，这导致了与员工的长期组织成功相关的结论的问题。这强调了全面调查对未来实际研究的重要性。实际意义研究结果允许在现实组织环境中改进混合学习模式，为组织提供在减少时间成本的同时改善员工成果的机会。原创性/价值本研究提供了应用混合学习程序的数据，这些数据使用实证结果进行了验证，这有助于混合学习在工作场所培训中的实用性。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

INDUSTRIAL AND COMMERCIAL TRAINING MANAGEMENT-

CiteScore

3.10

自引率

7.10%

发文量

期刊介绍： ■Action learning-principles and practice ■Applications of new technology ■Careers management and counselling ■Computer-based training and interactive video ■Continuing management education ■Learning methods, styles and processes ■Managing change ■Marketing, sales and customer services ■New training and learning methods ■Quality circles, team-working and business games ■Recruitment and selection ■Specialist training-needs and methods ■Youth employment and training ■Topicality Too much training theory takes too long to read and may not have immediate practical advantages.