The link between emotional labor and organizational culture in Korean bureaucracy: how taxing is tax work? How enforcing is law enforcement?

International Review of Public Administration Pub Date : 2020-04-02 DOI:10.1080/12294659.2020.1776810

SungWook Choi, M. Guy

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引用次数: 5

Abstract

ABSTRACT This study probes the relationship between emotional labor and organizational culture by contrasting two classic forms of government work: tax collection and law enforcement. First, an analysis examines the differential effects of self-focused versus other-focused emotional labor in both types of work. Then, hierarchical regression analysis is used to examine the moderating effects of organizational culture. Findings reveal a different relationship between the forms and outcomes by level in the hierarchy: self-focused emotional labor is positively related to pride in job while other-focused is positively related to emotional exhaustion, except for those in lower ranks with shorter tenures. A deeper probe reveals that work demands and cultural orientation are significant moderators. Tax officials experience more exhaustion and police officers experience more pride. Compared to role-oriented culture, which is the embodiment of bureaucracy, support-, power-, and achievement-oriented cultures affect emotional labor constructs.

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韩国官僚机构中情感劳动和组织文化之间的联系：税收是如何运作的？执法是如何执行的？

摘要本研究通过对税收和执法两种典型的政府工作形式进行对比，探讨情绪劳动与组织文化之间的关系。首先，分析了两种类型的工作中自我关注和他人关注的情绪劳动的不同影响。在此基础上，采用层次回归分析方法考察组织文化的调节作用。研究发现，不同层次的情绪劳动形式与结果之间存在不同的关系:自我关注的情绪劳动与工作自豪感呈正相关，而他人关注的情绪劳动与情绪耗竭呈正相关，但职位较低、任期较短的情绪劳动除外。更深入的研究表明，工作需求和文化取向是显著的调节因素。税务官员感到更多的疲惫，警察感到更多的骄傲。与官僚主义体现的角色导向文化相比，支持导向文化、权力导向文化和成就导向文化影响情绪劳动建构。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

International Review of Public Administration Social Sciences-Public Administration

CiteScore

2.00

自引率

0.00%

发文量

期刊介绍： The International Review of Public Administration (ISSN 1229-4659) is published biannually by the Korean Association for Public Administration (KAPA) to provide a worldwide audience with the opportunity for communication and further understanding on issues of public administration and policy. There will be a triple-blind peer review process for all submissions of articles of general interest. There are no particular limitations on subject areas as long as they are related to the field of public administration and policy or deal with public employees. Articles should be analytic and demonstrate the highest standards of excellence in conceptualization, craftsmanship, and methodology.