Linking emotional intelligence to turnover intention: LMX and affective organizational commitment as serial mediators

IF 4.2 3区管理学 Q2 MANAGEMENT

Leadership & Organization Development Journal Pub Date : 2021-08-13 DOI:10.1108/lodj-01-2021-0016

Emna Gara Bach Ouerdian, Nizar Mansour, Khadija Gaha, Manel Gattoussi

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引用次数: 9

Abstract

PurposeThe present study attempts to examine the mediating effect of leader member exchange (LMX) and affective organizational commitment on the relationship between followers' emotional intelligence (EI) and their turnover intention.Design/methodology/approachUsing a cross-sectional design, survey data were obtained from 182 employees in Tunisia. Survey responses were analyzed using Model 6 in PROCESS (Hayes, 2017).FindingsAs predicted, LMX and affective organizational commitment were found to sequentially and totally mediate the causal relationship between EI and turnover intention.Research limitations/implicationsThe limitations include using a cross-sectional design, convenience sampling and self-report measures for EI, LMX, affective commitment and turnover intention.Practical implicationsOrganizations need to encourage more emotionally intelligent responses in employees which improve the quality of their leader–follower relationships. The quality of LMXs enhances the affective commitment that drives lower turnover intention.Originality/valueWhile the relationship between EI and turnover intention has been theorized, this study is one of the first to enable us to explore the mechanisms underlying this relationship. Specifically, a sequential mediation model linking EI with turnover intention through LMX and affective commitment was proposed.

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情绪智力与离职倾向的关系:LMX和情感性组织承诺的连续中介作用

目的本研究试图检验领导-成员交换（LMX）和情感组织承诺对追随者情商（EI）与其离职意向之间关系的中介作用。设计/方法/方法采用横断面设计，从突尼斯182名员工中获得调查数据。使用PROCESS中的模型6分析调查响应（Hayes，2017）。研究发现，正如预测的那样，LMX和情感组织承诺依次且完全地介导了EI与离职意向之间的因果关系。研究局限性/含义这些局限性包括使用横断面设计、方便抽样和自我报告测量EI、LMX、情感承诺和离职意向。实际含义组织需要鼓励员工做出更具情感智慧的反应，从而提高领导-追随者关系的质量。LMX的质量提高了情感承诺，从而降低了离职意愿。独创性/价值虽然EI与离职意向之间的关系已经理论化，但这项研究是第一次使我们能够探索这种关系背后的机制。具体而言，提出了一个通过LMX和情感承诺将EI与离职意向联系起来的顺序中介模型。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Leadership & Organization Development Journal MANAGEMENT-

CiteScore

7.70

自引率

6.10%

发文量

期刊介绍： The journal addresses a broad range of topics which are relevant to organizations and reflective of societal developments. Public and private sector organizations alike face ongoing pressure to streamline activities, improve efficiency and achieve demanding organizational objectives. In this context, the ability of senior managers to understand the culture and dynamics of organizations and to deliver strong leadership during periods of change, could be the difference between organizational failure and success.