Exploring patient's intention towards e-health consultation using an extended UTAUT model

IF 1.7 Q2 REHABILITATION

Journal of Enabling Technologies Pub Date : 2022-03-22 DOI:10.1108/jet-08-2021-0042

Ajitabh Dash, A. Sahoo

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引用次数: 5

Abstract

PurposeThis research explores the factors that influence patients' willingness to seek digital health advice in developing countries like India by extending the unified theory of acceptance and use of technology (UTAUT) with perceived risk (PR) and trust.Design/methodology/approachStructural equation modeling (SEM) was used to test the hypotheses proposed for this study. The primary data for this study were acquired from 578 respondents using a judgmental sampling procedure.FindingsResults of this investigation reflected a positive and significant connexion of the intention of a patient towards e-health consultation with effort expectancy (EE), performance expectancy (PE), trust and social influence (SI); conversely, factors like facilitating condition (FC) and PR are not significantly connected with the same.Originality/valueThe findings of this study will not only add to the existing literature on the behavioral intention (BI) by introducing new dimensions in the context of digital health consultation, but they will also aid service providers in developing strategies to encourage the use of e-health consultation services in emerging economies such as India.

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使用扩展UTAUT模型探索患者对电子医疗咨询的意向

目的本研究通过将接受和使用技术的统一理论（UTAUT）与感知风险（PR）和信任相结合，探讨了影响印度等发展中国家患者寻求数字健康建议意愿的因素。设计/方法/方法结构方程建模（SEM）用于检验本研究提出的假设。本研究的主要数据是通过判断性抽样程序从578名受访者中获得的。调查结果本研究的结果反映了患者对电子健康咨询的意图与努力预期（EE）、表现预期（PE）、信任和社会影响（SI）之间的积极而显著的联系；相反，促进条件（FC）和PR等因素与促进条件没有显著联系。独创性/价值这项研究的发现不仅将通过在数字健康咨询的背景下引入新的维度来增加现有的行为意向（BI）文献，而且还将帮助服务提供商制定战略，鼓励在印度等新兴经济体使用电子健康咨询服务。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Journal of Enabling Technologies REHABILITATION-

CiteScore

4.10

自引率

9.10%

发文量

期刊介绍： The Journal of Enabling Technologies (JET) seeks to provide a strong, insightful, international, and multi-disciplinary evidence-base in health, social care, and education. This focus is applied to how technologies can be enabling for children, young people and adults in varied and different aspects of their lives. The focus remains firmly on reporting innovations around how technologies are used and evaluated in practice, and the impact that they have on the people using them. In addition, the journal has a keen focus on drawing out practical implications for users and how/why technology may have a positive impact. This includes messages for users, practitioners, researchers, stakeholders and caregivers (in the broadest sense). The impact of research in this arena is vital and therefore we are committed to publishing work that helps draw this out; thus providing implications for practice. JET aims to raise awareness of available and developing technologies and their uses in health, social care and education for a wide and varied readership. The areas in which technologies can be enabling for the scope of JET include, but are not limited to: Communication and interaction, Learning, Independence and autonomy, Identity and culture, Safety, Health, Care and support, Wellbeing, Quality of life, Access to services.