Frame work of conceptual model for quality management in small and medium enterprises

Abstract

Small and medium enterprises (SMEs) are the backbone of the developing economy, a pushing force the economy all over the globe involving a large workforce. This study aims to explore the obstacles to implement the effective quality system in Indian SMEs. The current scenario of SMEs, detailed literature survey and experts opinion, initiated the authors to design a conceptual model with six critical factors as an independent variables such as quality tools and techniques, total productive maintenance, quality assurance and control, quality certification, employee training and involvement, safety and environment and two dependent variables such as internal customer satisfaction and external customer satisfaction. The moderating variables are also introduced such as top management commitment and supplier relationship management to study the impact of moderator on the relationship between independent variables and dependent variables. The authors are suggesting this conceptual model implement in SMEs, enhance their overall efficiency and responsiveness.