Perceived Quality of Hospital Services from the Perspective of Doctors and Patients: An Integrative Model

Q3 Business, Management and Accounting

Latin American Business Review Pub Date : 2020-09-17 DOI:10.1080/10978526.2020.1798245

M. Guedes, C. Araujo

引用次数: 1

Abstract

Abstract The objective of the article is to develop a conceptual model that jointly examines the perception of doctors and patients regarding the quality of services provided by public and private hospitals in Rio de Janeiro. We interviewed 61 doctors and 40 inpatients; the results indicated that the gap in the perceived quality of health services, according to the perception of doctors and patients, is a function of failures in the institution’s infrastructure, in the relationship between doctors and patients, and in the access to services. Such gaps may impair the outcome of care delivered to patients.

查看原文本刊更多论文

医患视角下的医院服务质量感知：一个综合模型

摘要本文的目的是开发一个概念模型，共同检查医生和患者对巴西里约热内卢公立和私立医院提供的服务质量的看法。我们采访了61名医生和40名住院病人;结果表明，根据医生和患者的看法，感知到的保健服务质量的差距是机构基础设施、医生和患者之间的关系以及获得服务方面失败的函数。这种差距可能会损害向患者提供护理的结果。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

求助全文

约1分钟内获得全文求助全文

来源期刊

Latin American Business Review Business, Management and Accounting-Business and International Management

CiteScore

2.40

自引率

0.00%

发文量

期刊介绍： Latin American Business Review is a quarterly, refereed journal which facilitates the exchange of information and new ideas between academics, business practitioners, public policymakers, and those in the international development community. Special features of the journal will keep you current on various teaching, research, and information sources. These activities all focus on the business and economic environment of the diverse and dynamic countries of the Americas.