Development of User-centered Design Guidelines for the Motivation of Home Training Services: Focused on South Korean Generation MZ

Abstract

Background Due to the COVID-19 pandemic, the need for home health care is increasing, and the smart health care market is developing further. As a result, much research has been conducted on the motivation for smart home healthcare, particularly in the field of home training services, to improve user experience and participation sustainability. However, there has been a lack of research on matching the value of motivation and structuring the relation, and there has been a lack of research using network analysis techniques. Therefore, in this study, we structure the elements and values for the motivation in home training services and derive data-based relations using network analysis of user observation data. Based on this, we establish guidelines for designing effective home training services for motivation. Methods The study suggested a framework by investigating the motivation perspectives related to smart home health care. In addition, user observation and interviews were conducted to analyze the user’s needs by qualitative analysis software and analyzed through deductive content analysis process. Codes were set using a framework, relationships between each code were analyzed through code co-occurrence and network, and detailed insights were derived through code quotation-based affinity diagrams. Based on the contents, detailed design guidelines were established by dividing them into usability and interaction aspects. Results In this study, factors including the user's motivational perspective were applied to the home training app service field and proposed through design, and it was confirmed through code co-occurrence and network analysis that the factors were effective in terms of motivation. In addition, detailed insights were drawn through a network and code quotation affinity diagram to establish a design guideline strategy. Conclusions