Cashless gambling: Qualitative analysis of consumer perspectives regarding the harm minimization potential of digital payment systems for electronic gaming machines.

IF 3.2 2区 心理学 Q1 PSYCHOLOGY, MULTIDISCIPLINARY
Psychology of Addictive Behaviors Pub Date : 2024-06-01 Epub Date: 2023-09-28 DOI:10.1037/adb0000962
Thomas B Swanton, Stephanie Tsang, Sharon B Collard, Ellen Garbarino, Sally M Gainsbury
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引用次数: 0

Abstract

Objective: Land-based gambling venues remain predominantly cash-based despite broader consumer trends toward digital payments. Little prior literature directly investigates the role of payment methods in gambling; however, digital payment systems offer a key intervention point for gambling harm minimization. This study explores the perspectives of electronic gaming machine (EGM) gamblers regarding the concept of cashless gambling-the ability to gamble without using physical currency.

Method: Twenty-six Australian EGM gamblers (10 females, 16 males; aged 24-76 years) participated in four online focus group discussions. Using content analysis and a pragmatic approach, data were organized thematically in relation to consumer perceptions about the benefits and risks of cashless gambling, factors potentially influencing uptake of cashless gambling, and recommendations about harm reduction features that could be incorporated into the system.

Results: Cashless gambling was perceived to present important opportunities for more useful and meaningful harm reduction measures based on the ability to track a user's complete gambling activity. However, participants reported reluctance toward adoption of cashless gambling, tending to perceive such systems as being overly restrictive and invasive, and potentially facilitating (over)spending, depending on design and implementation. Participants commonly perceived systems as offering little value to individuals who gamble without experiencing significant harms.

Conclusions: Perceived irrelevance and privacy concerns appear to be major barriers to adoption of a cashless gambling system with strong harm reduction features. Our findings provide insights for policy makers considering the optimal design, implementation, and marketing of cashless gambling from a harm reduction perspective. (PsycInfo Database Record (c) 2024 APA, all rights reserved).

无现金赌博:关于电子游戏机数字支付系统危害最小化潜力的消费者观点的定性分析。
目标:尽管消费者更倾向于数字支付,但以土地为基础的赌博场所仍然主要以现金为基础。很少有文献直接调查支付方式在赌博中的作用;然而,数字支付系统为赌博危害最小化提供了一个关键的干预点。本研究探讨了电子游戏机(EGM)赌徒对无现金赌博概念的看法,即在不使用实物货币的情况下进行赌博的能力。方法:26名澳大利亚EGM赌徒(10名女性,16名男性;年龄24-76岁)参加了四次在线焦点小组讨论。使用内容分析和务实的方法,根据消费者对无现金赌博的好处和风险的看法、可能影响无现金赌博使用的因素以及可以纳入系统的减少伤害功能的建议,按主题组织数据。结果:无现金赌博被认为是基于跟踪用户完整赌博活动的能力,提供更有用和有意义的减少伤害措施的重要机会。然而,参与者报告说,他们不愿意采用无现金赌博,倾向于认为这种系统过于限制和侵入性,并可能促进(过度)支出,这取决于设计和实施。参与者通常认为,系统对那些在没有经历重大伤害的情况下赌博的人几乎没有价值。结论:感知的无关性和隐私问题似乎是采用具有强大减少伤害功能的无现金赌博系统的主要障碍。我们的研究结果为决策者从减少危害的角度考虑无现金赌博的最佳设计、实施和营销提供了见解。(PsycInfo数据库记录(c)2023 APA,保留所有权利)。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
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来源期刊
CiteScore
4.90
自引率
11.80%
发文量
165
期刊介绍: Psychology of Addictive Behaviors publishes peer-reviewed original articles related to the psychological aspects of addictive behaviors. The journal includes articles on the following topics: - alcohol and alcoholism - drug use and abuse - eating disorders - smoking and nicotine addiction, and other excessive behaviors (e.g., gambling) Full-length research reports, literature reviews, brief reports, and comments are published.
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