An empirical examination of ISO 9001’s influence on sustained success of companies

IF 0.8 4区工程技术 Q4 CHEMISTRY, ANALYTICAL

Accreditation and Quality Assurance Pub Date : 2023-07-09 DOI:10.1007/s00769-023-01543-0

M Chukri Idris, Alptekin DURMUŞOĞLU

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引用次数: 0

Abstract

The purpose of this study was to study the impact of ISO 9001 on the main factors of the sustained success of companies. A background theoretical study was conducted on sustained success factors and the impacts of ISO 9001 implementation on companies’ performance. Then, the impacts of ISO 9001 on industrial companies in Turkey were identified and validated through questionnaires and interviews. The study revealed that all the SSFs were positively influenced by ISO 9001. Despite the contradictions in the literature, the study shows ISO 9001 has a positive effect on the innovative ability of these companies and a clear positive effect on adopting spiritual values. But ISO 9001 does not support a shift toward a less bureaucratic culture. This study was limited by the difficulty of distinguishing the findings based on the sectors and sizes of the companies. Although the findings could cover all areas, this research was only conducted in industrial companies based in Turkey. At the time of undertaking the current study, there are no empirical studies on the effect of ISO 9001 on the SSFs; in this study, the effect of ISO 9001 implementation on these factors was practically validated.

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ISO9001对企业持续成功影响的实证检验

本研究的目的是研究ISO9001对企业持续成功的主要因素的影响。对持续成功因素以及ISO9001实施对公司绩效的影响进行了背景理论研究。然后，通过问卷调查和访谈，确定并验证了ISO9001对土耳其工业企业的影响。研究表明，所有的SSF都受到了ISO9001的积极影响。尽管文献中存在矛盾，但研究表明，ISO9001对这些公司的创新能力有积极影响，对采用精神价值观有明显的积极影响。但ISO9001并不支持向不那么官僚的文化转变。由于难以根据公司的行业和规模来区分研究结果，这项研究受到了限制。尽管研究结果涵盖了所有领域，但这项研究仅在土耳其的工业公司中进行。在进行当前研究时，没有关于ISO 9001对SSF影响的实证研究；在本研究中，ISO 9001实施对这些因素的影响得到了实际验证。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Accreditation and Quality Assurance 工程技术-分析化学

CiteScore

1.80

自引率

22.20%

发文量

审稿时长

6-12 weeks

期刊介绍： Accreditation and Quality Assurance has established itself as the leading information and discussion forum for all aspects relevant to quality, transparency and reliability of measurement results in chemical and biological sciences. The journal serves the information needs of researchers, practitioners and decision makers dealing with quality assurance and quality management, including the development and application of metrological principles and concepts such as traceability or measurement uncertainty in the following fields: environment, nutrition, consumer protection, geology, metallurgy, pharmacy, forensics, clinical chemistry and laboratory medicine, and microbiology.