Do Novice and Expert Users of Clinical Decision Support Tools Need Different Explanations?

Abstract

A key requirement for the successful adoption of clinical decision support systems (CDSS) is their ability to provide users with reliable explanations for any given recommendation which can be challenging for some tasks such as wound management decisions. Despite the abundance of decision guidelines, wound non-expert (novice hereafter) clinicians who usually provide most of the treatments still have decision uncertainties. Our goal is to evaluate the use of a Wound CDSS smartphone App that provides explanations for recommendations it produces. The App utilizes wound images taken by the novice clinician using smartphone camera. This study experiments with two proposed variations of rule-tracing explanations called verbose-based and gist-based. Deriving upon theories of decision making, and unlike prior literature that says rule-tracing explanations are only preferred by novices, we hypothesize that, rule-tracing explanations are preferred by both clinicians but in different forms: novices prefer verbose-based rule-tracing and experts prefer gist-based rule-tracing.