{"title":"Coastal Mental Health and Substance Use Services' COVID-19 Response: A Quality Improvement Initiative.","authors":"Courtney Devane, Luc Saulnier, Linda Latham","doi":"10.12927/cjnl.2021.26594","DOIUrl":null,"url":null,"abstract":"<p><p>Health organizations play a pivotal role during pandemic preparedness, response and recovery. During the first wave of the COVID-19 pandemic, Vancouver Coastal Health, BC, adapted their delivery of mental health and substance use services. Healthcare providers were required to be flexible while continuing to provide patient care. To understand how healthcare providers in the mental health and substance use field experienced the COVID-19 response at their workplace, a quality improvement initiative was designed. This initiative aimed to evaluate their perceptions using an online survey tool that explored their insights related to communication, redeployment and safety and well-being. The survey results aligned with the ADKAR (awareness, desire, knowledge, ability and reinforcement) model of change management, which informed our recommendations to healthcare leaders to support ongoing pandemic response procedures.</p>","PeriodicalId":56179,"journal":{"name":"Nursing leadership (Toronto, Ont.)","volume":null,"pages":null},"PeriodicalIF":0.0000,"publicationDate":"2021-09-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"1","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"Nursing leadership (Toronto, Ont.)","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.12927/cjnl.2021.26594","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q3","JCRName":"Medicine","Score":null,"Total":0}
引用次数: 1
Abstract
Health organizations play a pivotal role during pandemic preparedness, response and recovery. During the first wave of the COVID-19 pandemic, Vancouver Coastal Health, BC, adapted their delivery of mental health and substance use services. Healthcare providers were required to be flexible while continuing to provide patient care. To understand how healthcare providers in the mental health and substance use field experienced the COVID-19 response at their workplace, a quality improvement initiative was designed. This initiative aimed to evaluate their perceptions using an online survey tool that explored their insights related to communication, redeployment and safety and well-being. The survey results aligned with the ADKAR (awareness, desire, knowledge, ability and reinforcement) model of change management, which informed our recommendations to healthcare leaders to support ongoing pandemic response procedures.
期刊介绍：
The global nursing shortage and statistics indicating a steady increase in the cancer patient workload suggest that the recruitment and retention of oncology nurses is and will be a serious problem. The purpose of this research study was to examine oncology nursing work environments in Canada.
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