[Psychosocial Risk Factors and Musculoskeletal Discomfort Among Tellers at a Banking Company in Lima, Peru].

Abstract

Objective: We examined associations between psychosocial risk factors and musculoskeletal discomfort among tellers at a bank Lima, Peru.

Methods: This was a cross-sectional descriptive study of 234 workers. The instruments used were the Questionnaire of Psychosocial Risks at Work SUSESO - ISTAS 21 Short Version, an adaptation of the Nordic Musculoskeletal DiscomfortQuestionnaire and a sociodemographic data sheet. These two questionnaires were administered between September and November 2018. We analyzed associations between the two main study variables with chi-square tests.

Results: The most prevalent psychosocial factor dimensions were "psychological demands" (50.1%) and "double presence" (49.1%). The most frequent musculoskeletal discomfort were in the neck (75.9%) and thoracolumbar (75%) areas. We observed an association between the level of psychosocial risk in the "compensation" dimension and the number of body regions affected by musculoskeletal discomfort (p<0.05).

Conclusions: There is a relationship between the level of psychosocial risk in the "compensation" dimension and the number of body regions with reported musculoskeletal discomfort. We recommend implementing psychosocial risk factor preventive measures to avoid musculoskeletal discomfort in bank tellers.