Satisfaction with maternal and birth services: a survey in public hospitals in Turkey.

IF 16.4 1区化学 Q1 CHEMISTRY, MULTIDISCIPLINARY

Accounts of Chemical Research Pub Date : 2020-07-08 DOI:10.1108/IJHCQA-08-2019-0146

Şirin Özkan, Chifa Chiang, Gökhan Aba, Yusuf Çelik

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引用次数: 2

Abstract

Purpose: The purpose of this study was to determine the satisfaction of women who underwent normal delivery and cesarean section (or C-section) with maternal care in five state-run hospitals in Northwestern Turkey.

Design/methodology/approach: This was a cross-sectional study. The sample consisted of 580 women who underwent normal delivery (ND) and 392 who had a C-section (CS). Data were collected using two maternal satisfaction questionnaires, which participants completed right before they were discharged.

Findings: More than half of ND (61.7%) and CS (56.9%) participants were satisfied with maternal care. ND participants who had received antenatal training were more satisfied with maternal care than CS participants who had not received antenatal training. Higher income was a significant predictor for reduced satisfaction with maternal care among CS participants (p = 0.031).

Practical implications: Hospital administrators and decision-makers should meet women's expectations, provide them with comfort, encourage them for skin-to-skin contact and respect their right to privacy in order to increase their satisfaction with maternal care. Pregnant women should also be encouraged to receive antenatal training offered by hospitals before delivery.

Originality/value: The evidence-based results of the study will help hospital administrators to improve healthcare quality and focus on increasing women's satisfaction with maternal care.

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对孕产妇和分娩服务的满意度:土耳其公立医院的调查。

目的:本研究的目的是确定在土耳其西北部五家国营医院接受正常分娩和剖宫产(或剖腹产)的妇女对产妇护理的满意度。设计/方法/方法:这是一项横断面研究。样本包括580名正常分娩(ND)和392名剖腹产(CS)的妇女。数据收集使用两份产妇满意度问卷，参与者在出院前完成问卷。结果:半数以上的ND(61.7%)和CS(56.9%)对产妇护理感到满意。接受过产前培训的ND参与者对产妇护理的满意度高于未接受产前培训的CS参与者。高收入是CS参与者对产妇护理满意度降低的显著预测因子(p = 0.031)。实际意义:医院管理者和决策者应满足妇女的期望，为她们提供舒适，鼓励她们进行皮肤接触，尊重她们的隐私权，以提高她们对孕产妇护理的满意度。还应鼓励孕妇在分娩前接受医院提供的产前培训。原创性/价值:本研究的循证结果将有助于医院管理者提高医疗质量，并将重点放在提高妇女对孕产妇护理的满意度上。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Accounts of Chemical Research 化学-化学综合

CiteScore

31.40

自引率

1.10%

发文量

312

审稿时长

2 months

期刊介绍： Accounts of Chemical Research presents short, concise and critical articles offering easy-to-read overviews of basic research and applications in all areas of chemistry and biochemistry. These short reviews focus on research from the author’s own laboratory and are designed to teach the reader about a research project. In addition, Accounts of Chemical Research publishes commentaries that give an informed opinion on a current research problem. Special Issues online are devoted to a single topic of unusual activity and significance. Accounts of Chemical Research replaces the traditional article abstract with an article "Conspectus." These entries synopsize the research affording the reader a closer look at the content and significance of an article. Through this provision of a more detailed description of the article contents, the Conspectus enhances the article's discoverability by search engines and the exposure for the research.