{"title":"Patient satisfaction with perioperative nursing care in a tertiary hospital in Ghana.","authors":"Priscilla Anaba, Emmanuel Anongeba Anaba, Aaron Asibi Abuosi","doi":"10.1108/IJHCQA-01-2020-0021","DOIUrl":null,"url":null,"abstract":"<p><strong>Purpose: </strong>Promoting patient satisfaction is crucial for healthcare quality improvement. However, literature on patient satisfaction with nursing care in Ghana is limited. The aim of this study was to assess patient satisfaction with perioperative nursing care in Korle-Bu Teaching Hospital, the largest tertiary hospital in Ghana.</p><p><strong>Design/methodology/approach: </strong>The study was a cross-sectional study. A sample of one hundred (<i>n</i> = 100) in-patients in the surgical department were interviewed. Statistical Package for Social Science (SPSS), version 22, was used to analyze the data. The results were presented using univariate, bivariate and multivariate analyses.</p><p><strong>Findings: </strong>It was found that majority of the respondents were males (53%), employed (56%) and insured (85%). It was also found that eight in ten respondents were satisfied with the perioperative nursing care. Overall patient satisfaction with perioperative nursing care was significantly associated with information provision (<i>p</i> < 0.001), nurse-patient relationship (<i>p</i> < 0.001), fear and concern (<i>p</i> < 0.05) and discomfort and need (<i>p</i> < 0.05). At the multivariate level, overall patient satisfaction was significantly influenced by nurse-patient relationship (<i>β</i> = 0.430, <i>p</i> = 0.002).</p><p><strong>Originality/value: </strong>There is limited literature on nursing care in surgical departments and rarely are patients' views considered in assessing quality of perioperative care, especially in Low- and Middle- Income Countries (LMICs). This study is a modest contribution to the literature on patient satisfaction with perioperative nursing care in Ghana.</p>","PeriodicalId":1,"journal":{"name":"Accounts of Chemical Research","volume":null,"pages":null},"PeriodicalIF":16.4000,"publicationDate":"2020-09-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1108/IJHCQA-01-2020-0021","citationCount":"6","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"Accounts of Chemical Research","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1108/IJHCQA-01-2020-0021","RegionNum":1,"RegionCategory":"化学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q1","JCRName":"CHEMISTRY, MULTIDISCIPLINARY","Score":null,"Total":0}
引用次数: 6
Abstract
Purpose: Promoting patient satisfaction is crucial for healthcare quality improvement. However, literature on patient satisfaction with nursing care in Ghana is limited. The aim of this study was to assess patient satisfaction with perioperative nursing care in Korle-Bu Teaching Hospital, the largest tertiary hospital in Ghana.
Design/methodology/approach: The study was a cross-sectional study. A sample of one hundred (n = 100) in-patients in the surgical department were interviewed. Statistical Package for Social Science (SPSS), version 22, was used to analyze the data. The results were presented using univariate, bivariate and multivariate analyses.
Findings: It was found that majority of the respondents were males (53%), employed (56%) and insured (85%). It was also found that eight in ten respondents were satisfied with the perioperative nursing care. Overall patient satisfaction with perioperative nursing care was significantly associated with information provision (p < 0.001), nurse-patient relationship (p < 0.001), fear and concern (p < 0.05) and discomfort and need (p < 0.05). At the multivariate level, overall patient satisfaction was significantly influenced by nurse-patient relationship (β = 0.430, p = 0.002).
Originality/value: There is limited literature on nursing care in surgical departments and rarely are patients' views considered in assessing quality of perioperative care, especially in Low- and Middle- Income Countries (LMICs). This study is a modest contribution to the literature on patient satisfaction with perioperative nursing care in Ghana.
目的:提高患者满意度是提高医疗质量的关键。然而，文献对病人满意度护理在加纳是有限的。本研究的目的是评估加纳最大的三级医院Korle-Bu教学医院患者对围手术期护理的满意度。设计/方法/方法:本研究为横断面研究。对100例外科住院患者进行了访谈。使用社会科学统计软件包(SPSS)第22版对数据进行分析。结果采用单因素、双因素和多因素分析。调查结果:调查对象以男性(53%)、有工作(56%)和有保险(85%)居多。调查还发现，80%的受访者对围手术期护理感到满意。患者对围手术期护理的总体满意度与信息提供显著相关(p p p β = 0.430, p = 0.002)。独创性/价值:关于外科护理的文献有限，在评估围手术期护理质量时很少考虑患者的观点，特别是在低收入和中等收入国家(LMICs)。本研究是对加纳患者围手术期护理满意度文献的适度贡献。
期刊介绍：
Accounts of Chemical Research presents short, concise and critical articles offering easy-to-read overviews of basic research and applications in all areas of chemistry and biochemistry. These short reviews focus on research from the author’s own laboratory and are designed to teach the reader about a research project. In addition, Accounts of Chemical Research publishes commentaries that give an informed opinion on a current research problem. Special Issues online are devoted to a single topic of unusual activity and significance.
Accounts of Chemical Research replaces the traditional article abstract with an article "Conspectus." These entries synopsize the research affording the reader a closer look at the content and significance of an article. Through this provision of a more detailed description of the article contents, the Conspectus enhances the article's discoverability by search engines and the exposure for the research.
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