Outcomes of Effective Integration of Clinical Risk Management Into Health Care From Nurses' Viewpoints: A Qualitative Study.

IF 1.3 Q2 Social Sciences

International Quarterly of Community Health Education Pub Date : 2021-01-01 Epub Date: 2020-03-30 DOI:10.1177/0272684X20915358

Jamileh Farokhzadian, Amirreza Sabzi, Nahid Dehghan Nayeri

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引用次数: 3

Abstract

The aim of this study was to explore nurses' experiences and viewpoints about the outcomes of effective integration of clinical risk management (CRM) into health care. This qualitative study was conducted using purposive sampling and semistructured interviews with 19 nurses from three hospitals affiliated with a large medical university. Data were analyzed by the conventional qualitative content analysis method proposed by Lundman and Graneheim. Data analysis reflected the following concepts: improving the quality of services and promoting health, preserving and protecting patient safety, increasing satisfaction, improving staff morale, and improving organizational awareness and vigilance. According to the results, CRM with its positive outcomes can help the development of a patient-oriented culture. The results can be a starting point for further quantitative and qualitative research to explore other strategies, potentials, and capacities of quality improvement activities such as CRM in other contexts and cultures.

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从护士的角度看临床风险管理有效融入医疗保健的效果:一项质性研究。

本研究的目的是探讨护士对临床风险管理(CRM)有效整合到医疗保健的结果的经验和观点。本研究采用有目的抽样和半结构化访谈的方法，对某大型医科大学附属三所医院的19名护士进行了定性研究。数据分析采用Lundman和Graneheim提出的常规定性含量分析方法。数据分析反映了以下概念:提高服务质量和促进健康，维护和保护患者安全，提高满意度，提高工作人员士气，提高组织意识和警惕性。结果表明，客户关系管理的积极成果有助于建立以患者为中心的文化。结果可以作为进一步定量和定性研究的起点，以探索其他战略、潜力和质量改进活动的能力，如在其他环境和文化中的客户关系管理。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

International Quarterly of Community Health Education PUBLIC, ENVIRONMENTAL & OCCUPATIONAL HEALTH-

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期刊介绍： The International Quarterly of Community Health Education is committed to publishing applied research, policy and case studies dealing with community health education and its relationship to social change. Since 1981, this rigorously peer-referred Journal has contained a wide selection of material in readable style and format by contributors who are not only authorities in their field, but can also write with vigor, clarity, and occasionally with humor. Since its introduction the Journal has considered all manuscripts, especially encouraging stimulating articles which manage to combine maximum readability with scholarly standards.