Validating the Press Ganey Questionnaire (Bahasa Melayu version).

IF 1 Q4 HEALTH POLICY & SERVICES
Nur Syahmina Rasudin, Muhammad Akmal Izan Ahmad, Nooraini Hussain, Mohd Shaharudin Shah Che Hamah
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引用次数: 1

Abstract

Purpose: The purpose of this paper is to validate the Press Ganey Questionnaire (PGQ) (Bahasa Melayu version) using Hospital Universiti Sains Malaysia (HUSM) patients.

Design/methodology/approach: This cross-sectional study comprised 252 patients visiting HUSM. Patients were selected using the convenience sampling method. The PGQ (Bahasa Melayu version) had three main factors: during your visit; your care provider and overall assessment. Data were analyzed using the structural equation modeling.

Findings: The exploratory factor analysis resulted in item reduction from 21 to 17, which contained four factors with eigenvalues greater than 1. Meanwhile, confirmatory factor analysis results showed that data fitted the model: χ2/df at 1.764, comparative fit index at 0.952, Tucker-Lewis index at 0.941 and root mean square error of approximation at 0.073. The average variance extracted value for the four factors was greater than 0.50, which indicated that PGQ convergent validity was met. Overall, PGQ produced good reliability with composite reliability score equals to 0.966. Four factors were reclassified as "during your registration," "hospital staff attitude," "doctor's attitude" and "overall assessment."

Research limitations/implications: Patient satisfaction is an important and frequently used indicator for measuring healthcare quality; hence, a validated and reliable instrument is important for measuring patient satisfaction that leads to healthcare service quality assessment.

Practical implications: Validated PGQ provides some useful information for doctors, medical assistants, nurses and staff in the emergency department to help them become more prominent and efficient in their role as healthcare providers.

Social implications: Validated PGQ will help healthcare providers to deliver the best and exceptional care toward emergency patient, and thus improve their quality of work life. The findings in this study can be used as a guide or as baseline data for further research in this area.

Originality/value: The PQG (Bahasa Melayu version) was confirmed as a reliable and valid instrument for measuring patient satisfaction. This research is the first PGQ validation study in Southeast Asia, specifically focusing on Malaysian respondents.

核实媒体记者问卷(马来语版)。
目的:本论文的目的是在马来西亚圣士医院大学(HUSM)患者中验证Press Ganey问卷(马来语版)。设计/方法/方法:本横断面研究纳入252例访问HUSM的患者。采用方便抽样法选取患者。PGQ(马来语版本)有三个主要因素:在您访问期间;你的护理人员和整体评估。采用结构方程模型对数据进行分析。结果:经探索性因子分析,条目从21项减少到17项,其中包含4个特征值大于1的因子。同时,验证性因子分析结果显示,数据与模型拟合,χ2/df为1.764,比较拟合指数为0.952,Tucker-Lewis指数为0.941,近似均方根误差为0.073。4个因素的平均方差提取值均大于0.50,表明满足PGQ收敛效度。总体而言,PGQ具有较好的信度,其综合信度得分为0.966。4个因素被重新分类为“注册时”、“医院工作人员态度”、“医生态度”和“总体评估”。研究局限性/启示:患者满意度是衡量医疗质量的重要且经常使用的指标;因此,经过验证和可靠的仪器对于测量患者满意度非常重要,从而导致医疗保健服务质量评估。实际意义:经过验证的PGQ为急诊科的医生、医疗助理、护士和工作人员提供了一些有用的信息,帮助他们在医疗保健提供者的角色中变得更加突出和高效。社会影响:经过验证的PGQ将帮助医疗保健提供者为急诊患者提供最佳和卓越的护理,从而提高他们的工作生活质量。本研究结果可作为该领域进一步研究的指导或基线数据。原创性/价值:PQG(马来语版本)被证实是测量患者满意度的可靠和有效的工具。这项研究是东南亚第一个PGQ验证研究,特别关注马来西亚受访者。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
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来源期刊
CiteScore
4.00
自引率
6.70%
发文量
6
期刊介绍: ■Successful quality/continuous improvement projects ■The use of quality tools and models in leadership management development such as the EFQM Excellence Model, Balanced Scorecard, Quality Standards, Managed Care ■Issues relating to process control such as Six Sigma, Leadership, Managing Change and Process Mapping ■Improving patient care through quality related programmes and/or research Articles that use quantitative and qualitative methods are encouraged.
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