Photo Identification on a Medical-Surgical Unit Improves Communication Resulting in Positive Patient Outcomes.

Abstract

Creating an environment that allows for ease of communication is imperative to meet the demands of health care that is focused on quality, safety, and outcomes. As a way to improve the communication between and identification of nursing staff by the interprofessional team, a process was created to aide in timely identification and communication between health care members. Enhanced communication can result in an increase in Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) scores for patient satisfaction in responsiveness, communication with nurses, and bathroom help.