When Hotel Guests Complain About Tobacco, Electronic Cigarettes, and Cannabis: Lessons for Implementing Smoking Bans.

IF 2.1 Q3 PUBLIC, ENVIRONMENTAL & OCCUPATIONAL HEALTH

Tobacco Use Insights Pub Date : 2022-09-05 eCollection Date: 2022-01-01 DOI:10.1177/1179173X221124900

Elizabeth Ad Weigel, Georg E Matt

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引用次数: 1

Abstract

We analyzed reviews on tripadvisor.com from a random sample of N = 477 hotels in ten large cities in the US to examine how well existing policies protect guests from exposure to tobacco, electronic cigarette, and cannabis (TEC) smoke. We examined the association between complaints per 100 reviews with hotel smoking policies, star rating, cost, brand, and location. Of all TEC complaints, 80% were associated with thirdhand smoke residue lingering in hotels from previous guests. Compared to the hotel brands with the best records, the two worst-performing brands had 3.4- and 3.6-times higher complaint rates (P < .001). Hotels with ≤2-star ratings had twice the complaints as higher-rated hotels (P < .001). Compared to 100% smokefree hotels, those offering designated smoking rooms had a 35% higher rate of complaints (P < .05). The success of some hotel brands demonstrates it is feasible to protect guests by fully committing to, implementing, and enforcing 100% smokefree building policies.

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当酒店客人抱怨烟草、电子烟和大麻:实施禁烟令的教训。

我们从美国10个大城市的N = 477家酒店的随机样本中分析了tripadvisor网站上的评论，以检验现有政策如何保护客人免受烟草、电子烟和大麻(TEC)烟雾的侵害。我们研究了每100条评论的投诉与酒店吸烟政策、星级、成本、品牌和位置之间的关系。在TEC的所有投诉中，80%与以前的客人在酒店留下的三手烟残留物有关。与记录最好的酒店品牌相比，两个表现最差的品牌的投诉率分别高出3.4倍和3.6倍(P < 0.001)。≤2星级酒店的投诉是高星级酒店的两倍(P < .001)。与100%无烟酒店相比，提供指定吸烟室的酒店的投诉率高出35% (P < 0.05)。一些酒店品牌的成功表明，通过全面承诺、实施和执行100%无烟建筑政策来保护客人是可行的。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Tobacco Use Insights PUBLIC, ENVIRONMENTAL & OCCUPATIONAL HEALTH-

自引率

4.50%

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审稿时长

8 weeks

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