Increasing Outpatient Clinic Healthcare Provider Engagement Through Nursing Leader Communication.

Abstract

Maintaining engaged nurses and other health care providers were challenging at a multi-specialty outpatient clinic where engagement scores were trending downward. This quality improvement (QI) was developed to improve engagement by implementing structured, evidence-based practice (EBP) interventions to increase nursing leader communication, visibility, and feedback. The Utrecht Work Engagement Scale (UWES-17) compared pre-and post-intervention effectiveness from week one to week eight. The interventions increased the pre-UWES-17 scores by 7.4%. The findings confirmed the effectiveness of the interventions for improving overall healthcare provider engagement.