Highlighting 2003 award-winning initiatives.

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Abstract

Just over a year ago, SSM Health Care, headquartered in St. Louis, achieved a place in healthcare history by being named the first healthcare winner of the annual Malcolm Baldrige National Quality Award. This year, history was made again when two healthcare organizations--Saint Luke's Hospital of Kansas City, MO, and Baptist Hospital, Inc., of Pensacola, FL--became dual winners of the Baldrige Award. This issue of The Quality Letter for Healthcare Leaders talks with individuals at those organizations--and also to representatives of two winners of the Ernest A. Codman Award (Baptist Medical Center of Jacksonville, FL, and the Cleveland Clinic Health System)--to see how their vision, dedication, hard work, and quest for quality and innovation helped them become award winners.

重点介绍2003年的获奖措施。
就在一年前,总部位于圣路易斯的SSM医疗保健公司被评为年度马尔科姆·鲍德里奇国家质量奖的第一个医疗保健获奖者,在医疗保健历史上取得了一席之地。今年,两家医疗机构——密苏里州堪萨斯城的圣卢克医院和佛罗里达州彭萨科拉的浸信会医院——成为了鲍德里奇奖的双重获奖者,再次创造了历史。本期《医疗保健领导者的质量信函》与这些组织的个人以及欧内斯特·a·柯德曼奖的两位获奖者(佛罗里达州杰克逊维尔浸信会医疗中心和克利夫兰诊所卫生系统)的代表进行了对话,以了解他们的远见、奉献精神、努力工作以及对质量和创新的追求是如何帮助他们成为获奖者的。
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