[Evaluation of stress factors and burnout in the emergency department staff].

Abstract

Introduction: Burnout has been defined as a syndrome of emotional exhaustion, depersonalization, and 1 reduced personal accomplishment. The syndrome have been linked to high levels of absenteeism from work among professionals group.

Methods: We studied on 22 emergency service and 22 other health staff working at our Hospital. We investigated on health workers with burnout symptoms by the protocol was self-reported (using a poll). Also we used, Maslach Burnout Inventory in order to obtain as valid data as possible to assess the level of burnout.

Result: 45.3% showed high levels of burnout on emotional exhaustion subscale, 32.~% on depersonalizaion subscale and 28.1% on personal accomplishment. Seven (31.82%) have been determined to be under serious. stress based on the investigation in emergency services; where as 2 (9.09%) in other health services workers as well (t=1.903; p< 0.05 ).

Conclusion: Burnout symptoms were more likely to occur in the emergency personnel than the other health service workers. Sharing experiences with family and friends and with other health staff who understand what health staffs do best, prevents burnout syndrome.

Keywords: Burnout, emergency services, stress.