Heuristic evaluation of a web-based interface for internet telemedicine.

C E Lathan, M M Sebrechts, D J Newman, C R Doarn
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引用次数: 40

Abstract

A low-cost usability engineering methodology (heuristic evaluation combined with small-scale expert assessment) is examined in the context of the design and development of a Web-based telemedicine system. Six experts - three human-computer interaction (HCI) experts and three medical-content experts - examined the Spacebridge to Russia Web site for usability. The HCI experts identified 52 interface problems using a set of ten usability criteria or heuristics; these problems ranged in severity from cosmetic to a major failure. The content experts completed a series of six simple tasks while describing their actions. The usage difficulties were related to the HCI problems identified and were primarily characterized by a mismatch of the designer model and the content expert model. This heuristic/usage methodology can provide an incremental benefit in a variety of other design activities. It is suggested herein that the combined heuristic/usage methodology should be included as a standard design component of dynamic telemedicine systems.

网络远程医疗基于web界面的启发式评价。
在基于web的远程医疗系统的设计和开发背景下,研究了一种低成本的可用性工程方法(启发式评估与小规模专家评估相结合)。六名专家——三名人机交互(HCI)专家和三名医疗内容专家——检查了通往俄罗斯的太空桥网站的可用性。HCI专家使用一套10个可用性标准或启发式方法确定了52个界面问题;这些问题的严重程度从表面的到主要的故障。内容专家在描述他们的行为时完成了一系列的六个简单任务。使用困难与所识别的HCI问题有关,其主要特征是设计器模型和内容专家模型的不匹配。这种启发式/使用方法可以在各种其他设计活动中提供增量收益。本文建议将启发式/使用相结合的方法作为动态远程医疗系统的标准设计组件。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
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