Efficiency analysis of a multi-specialty telemedicine service.

Telemedicine journal : the official journal of the American Telemedicine Association Pub Date : 1999-01-01 DOI:10.1089/107830299312014

E Krupinski, P Webster, M Dolliver, R S Weinstein, A M Lopez

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引用次数: 24

Abstract

Objective: The goal of this project was to assess case turn-around times for store-and-forward and real-time video consultations in the Arizona Telemedicine Program.

Materials and methods: Five components contributing to total case turn-around time were analyzed. Each parameter was submitted to statistical analysis and compared for store-and-forward and real-time sessions.

Results: Turn-around for real-time are longer than for store-and-forward sessions. Real-time sessions take longer, from when the consulting clinician is contacted to the time the case is reviewed. This is compounded by the fact that real-time sessions sometimes need to be rescheduled. For both types of consults, the time to deliver the final report is the longest segment of the total turn-around time.

Conclusion: Several factors contribute to case turn-around times. By identifying and analyzing each contributing factor, it is possible to revise consult protocols to improve efficiency.

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多专科远程医疗服务效率分析。

目的:本项目的目标是评估亚利桑那州远程医疗计划中存储转发和实时视频会诊的病例周转时间。材料与方法:分析影响案件总周转时间的五个因素。将每个参数提交给统计分析，并对存储转发和实时会话进行比较。结果:实时会话的周转时间比存储转发会话的周转时间长。实时会议需要更长的时间，从与咨询临床医生联系到对病例进行审查。这与实时会话有时需要重新安排的事实相结合。对于这两种类型的咨询，交付最终报告的时间是总周转时间中最长的部分。结论:影响病例周转时间的因素有很多。通过识别和分析每个促成因素，可以修改咨询协议以提高效率。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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Telemedicine journal : the official journal of the American Telemedicine Association

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