Palo Alto Medical Foundation: pleasing patients on the Peninsula.

Abstract

The murderous Northern California medical market has become a graveyard for failing and failed medical groups and IPAs in the past couple of years. Yet there are success stories illustrating the opportunities to be found amid obstacles in the nation's most challenging markets. The 185-physician Palo Alto (CA) Medical Foundation looks like a survivor in the continuing tumult, based on its lock on patient satisfaction, forward-thinking leadership, and disciplined clinical and operational culture.