Reengineering survey finds changes vary widely, as do resulting financial benefits.

Abstract

DATA BENCHMARK: Reengineering study reveals most hospitals are not reporting huge financial improvements as a result of their redesign efforts. A survey commissioned by the American Hospital Association finds 1995 was the peak year for hospitals to launch new redesign programs. Though that practice is not on the wane, the survey's author says many hospitals are pursuing redesign efforts without engaging in formal programs. The bad news is financial gains have not been huge for many of these institutions.