Consumer participation: a personal journey.

Abstract

One consumer shares a personal journey that enabled her to participate in the Canadian Mental Health Association. Committees, boards and other groups can encourage consumer participation by accepting and supporting these individuals. Consumers bring a personal, passionate knowledge of the problems and potential solutions. Partnership among consumers, professionals, family members, and community leaders increases effectiveness. Consumers who choose to identify themselves and participate face financial and emotional costs. Their anger with the system is a motive to create change. People who are taking risks need practical and emotional support. Other group members can help provide safety that makes consumer participation possible.