Who do you serve?: defining clients and stakeholders of long term and continuing care organizations.

Abstract

Many different groups each have a particular stake in the success of a continuing care or long term care organization. Each of these groups, however, measures success according to its own priorities. Before it can truly measure its accomplishments, an organization must first recognize all of its interested groups and understand their perspectives. Only then will it have a meaningful yardstick with which to measure its success.