The healthcare CIO's role in business process redesign.

Abstract

At Bishop Clarkson Memorial Hospital in Omaha, CEO D. Max Francis has a passion. He talks it day and night. His managers will practice modern management processes and techniques. Where the majority of healthcare organizations are still remarkably hierarchical in their management structure, Clarkson Hospital has broken those traditional boundaries. Former Clarkson CIO Harry McQueen says that under the CEO's enthusiastic leadership, this regional tertiary-care center has undertaken business process redesign and has realized significant, measurable results.